PRODUCT SUPPORT PROGRAM FOR REPLACING A FUEL INJECTOR ON CERTAIN 793F OFF-HIGHWAY TRUCKS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING A FUEL INJECTOR ON CERTAIN 793F OFF-HIGHWAY TRUCKS [UEBE0659]

FUEL SYSTEM

LINES GP-FUEL INJECTION

PRODUCT SUPPORT PROGRAM FOR REPLACING A FUEL INJECTOR ON CERTAIN 793F OFF-HIGHWAY TRUCKS

UEBE0659-00

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04May2020

E500

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After Failure Only (Limited distribution)	PRODUCT SUPPORT PROGRAM FOR REPLACING A FUEL INJECTOR ON CERTAIN 793F OFF-HIGHWAY TRUCKS
1254 1290		PS54330

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NOTE:	AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare.
NOTE:	This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS54330" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.

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TERMINATION DATE

31May2022

PROBLEM

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The existing 443-9454 and 20R-5566 fuel injectors may prematurely fail on certain 793F Off-Highway Trucks.

AFFECTED PRODUCT

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Model	Identification Number
793F	SSP00394, 471, 552-553, 600, 612, 648, 653, 672-673, 693, 696, 767-769, 784, 841-842, 861-862, 871, 873, 875, 898, 990-992, 998, 1009, 1061-1063, 1065-1068, 1173-1174, 1179-1180, 1183-1185

PARTS NEEDED

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Qty	Part Number	Description
4	8T2223	BOLT-SOCKET HD
1	8T9524	SEAL-O-RING
1	20R5566	INJECTOR GP-FUEL
1	2287089	SEAL-O-RING-ORFS
1	2287100	SEAL-O-RING-STOR
1	2287108	SEAL-O-RING-STOR
1	2300940	SEAL-PIP
1	2697852	SEAL-O-RING
1	3170808	SEAL-O-RING
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Perform a Fuel Status Verification Test (FSVT). Follow all procedures outlined in KENR5398.

Replace injectors showing INJ-2, INJ-7 or INJ-12 codes. Schedule the replacement in line with the 1500 hour recommendation described in KENR5398.

Refer to KENR6052 for removal and installation instructions.

To qualify for this program:

Machine must be operating the most current software release in SIS Web.

Machine must be operating with the Clean Fuel Module (CFM) installed and activated.

Attach a Product Status Report to the claim form.

Provide injector replacement tracking sheet copy for specific machine SN on claim.

Conduct a review of the maintenance history of the machine to ensure no High Pressure Fuel Pump failure occurred within 250 service hours of an injector failure. If a high pressure fuel pump has failed, inspect the 2D inline filter for damage and/or debris.

Must have fuel samples from month of failure with passing (green/no action suggested) fuel quality report. Program Administrator will audit if fuel sample program is being executed per agreement.

Failure to provide the requested information and/or the failed injector could result in a claim being debited or rejected.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-6000 hrs, 0-12 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
6001-12000 hrs, 13-24 mo	100.0%	50.0%	0.0%	0.0%	0.0%	50.0%

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NOTE: This is a 2.0-hour job If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.

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PARTS DISPOSITION

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Hold all fuel injectors for a Parts Return Request (PRR). A Parts Return Request (PRR) will be issued to you through the Send-It-Back process after the claim is submitted. Make sure to list the service letter program number on the packing slip and include the closed work order paperwork. Handle all other parts in accordance with your Warranty Bulletin on warranty parts handling.

If a Parts Return Request (PRR) is not issued to you after 30 days through the Send-It-Back process, handle the parts in accordance with your warranty bulletin on warranty parts handling.