
22Apr2020 |
Before/After | PRODUCT SUPPORT PROGRAM FOR REPLACING PL641I V1 TO THE PL641I V2 4G CELLULAR RADIO ON CERTAIN AVSpare PRODUCTS |
|
7606 7610 7620 | PS46665 |
NOTE: | AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare. |
NOTE: | This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS46665" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code. |
NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst. |
TERMINATION DATE |
31Dec2022 |
PROBLEM
Telematics Radios worldwide will phase out of 2G/3G communication that will occur over the next 3 years. Devices operating in the 2G and 3G range will no longer be supported over Cellular networks, resulting in assets not reporting in various user interfaces. |
AFFECTED PRODUCT
Model | Identification Number |
*******Group 1******* | |
3512E | SK500525 |
CG137-12 | WRX00241, 250, 265 |
G3306B | R6S05523 |
G3516J | N6W00193, 635 |
G3606B | JFE01137 |
*******Group 2******* | |
C9 | JSC25315, 25659, 25847 |
*******Group 3******* | |
140M 3 | N9M00502 |
740 EJ | 3T700185, 189-190 |
745 | 3T600249-00251, 257, 264, 268, 273, 282, 314-319, 328, 366, 398-399, 419, 455, 483, 490, 493-494, 500-501, 503-504, 511-512, 515, 519, 531, 539, 598, 611, 639, 642-643, 646, 649, 655, 660, 677-678, 680, 698, 711, 715, 719, 787, 820-821, 830-831, 835-836, 847-848, 850, 879, 901, 938, 953, 1025, 1052-1053, 1084-1085, 1288 |
826H | AWF00698 |
AP1055F | TJ501154-01157, 1164 |
CB10 | P8P00446 |
CB13 | PWP00474 |
CB15 | M9400256 |
CB8 | JL400139 |
CP56B | P5600124-00125, 131, 160, 835 |
CS54B | L4H00423 |
CS56B | S5600130, 132, 137, 139, 154, 1251, 1253 |
D9R | HWH00102, 170, 180, 182-185 WDM04957 |
*******Group 4******* | |
249D | GWR02946 |
279D 3 | RB901132, 1134, 1139 |
289D | TAW05118 |
299D 2 XHP | DX200561 |
299D3 | DY901281-01282, 1286 |
299D3 XE | BX901006-01008, 1184 |
303.5E 2 | JWY05900, 6424, 6482 |
303.5E 2 CR | BG800661 |
304E 2 | ME407030 |
305.5E 2 | CR501186, 8153, 8157-8159, 8808, 8828, 8839 |
305E 2 | H5M10774, 11750 |
308E 2CR | FJX11499, 11830 |
415F 2 | PF400150, 155, 159-169, 171-182, 188-190, 193, 195-196, 207-208, 210-212, 219, 223-234, 236-243, 245, 247-249, 252-253, 255, 257, 259-261, 265, 267-268, 270, 272-283, 295-296, 298-299, 310-324, 328, 330-336, 338-340, 342, 344, 346-347, 350, 368-369, 371-373, 377-378, 380, 382-383, 385-386, 388-391, 394-407, 409-418, 420-430, 452-461, 466-467, 469, 471, 482-483, 488, 491-493, 496-509, 523-526, 535, 537, 539-540, 543, 546-561, 563-570, 572-576, 580, 582-583, 585-597, 599-601, 604, 607, 609-610, 612-619, 632-647, 651, 654-656, 658-664, 676, 678, 680, 683-684, 693, 697-700, 703-704, 707, 709-712, 719-721, 724-726, 728-732, 735-736, 738-739, 741-746, 765-766, 770, 772-773, 775, 786-796, 818, 820, 831-833, 835, 847-848, 850-851, 856, 862-863, 865-871, 874-876, 884-886, 888, 902, 904, 906-913, 915, 917, 927, 934, 937, 940-947, 949-950, 952, 955-956, 959-962, 964, 966-967, 972, 975-981, 983-984, 986-989, 994-995, 1000, 1004-1009, 1012, 1020-1023, 1027, 1030-1033, 1039-1043, 1046, 1052-1054, 1057, 1059, 1062, 1064, 1066-1068, 1070-1073, 1076-1077, 1080, 1082-1089, 1091, 1094-1097, 1100, 1102-1105, 1107-1110, 1112, 1115, 1117-1124, 1128-1130, 1132-1137, 1140-1145, 1150-1151, 1153-1158, 1160-1170, 1175, 1177-1181, 1183, 1186-1187, 1189, 1193-1195, 1197-1198, 1200-1206, 1214, 1217-1219, 1221, 1223-1224, 1230 |
420F 2 IT | LYC00682, 686, 691, 693, 699, 703 |
420F ST | SKR02467, 3818, 4087 |
430F 2 | HWE00157, 162, 175, 186, 208, 210-212, 217, 219, 221, 227, 229, 231-237, 263-265, 269-270, 276-278, 281-282, 286, 303, 305-306, 308, 311, 315, 320, 330, 349, 352, 361, 366, 371, 373, 382, 387-389, 391, 397, 400, 402-403, 410-413, 415, 420-423, 425, 431-432, 435-436, 441-443, 447, 449-456, 458-464, 466-467, 469-475, 479, 481, 483-484, 486, 488-489, 491-493, 496-497, 499-503, 505, 507-514, 517, 520, 522-523, 525-536, 540-548, 553-556, 558, 564-570, 573, 577-584, 587-594, 596, 598, 601, 603-604, 606-607, 609-624, 626-636, 638, 642-643, 645, 648-649, 652-654, 660-667, 669-674, 676, 678-682, 684-686, 691, 693-696, 699, 702-703, 705-706, 709-713, 715-720, 725, 727-732, 734-738, 741-743, 745-746, 749, 751-754, 756-760, 765-766, 768, 770, 772-783, 785-790, 793, 796, 798-802, 804, 806-808, 811-812, 827-830, 832, 835-837, 839, 842, 847, 849, 852-855, 859-864, 866-869, 872, 874-880, 882-890, 892-896, 898-899, 901-904, 907, 909-911, 914-915, 917-918, 920-928, 931-932, 934-943, 951-954, 956, 958, 963-965, 967, 969-971, 974, 976-992, 994-997, 999, 1002-1012, 1015, 1017-1018, 1021-1023, 1026-1028, 1033-1034, 1036-1037, 1039, 1041-1042, 1044, 1046-1048, 1050-1052, 1054, 1060-1065, 1067-1068, 1071, 1073, 1075-1079, 1081-1082, 1086-1103, 1105-1107, 1110-1121, 1129-1132, 1134-1140, 1143, 1146-1148, 1150-1152, 1159-1163, 1165-1169, 1172, 1174-1176 |
430F 2 IT | HWG00150, 172, 175-176, 200, 206, 223-224, 231, 233, 257, 260, 265, 270, 273, 300, 319-320, 322, 324-326, 328-333, 336-338, 340-341, 344-348, 354, 357, 362-367, 370-372, 377-382, 388-389, 395-397, 401-403, 405-409, 412-415, 417, 419, 421, 423-425, 428-429, 431, 435-436, 438-441, 445-451, 453, 455, 458-460, 462-469, 471-475, 478-479, 482-487, 489, 493-495, 497-498, 500-501, 503-507, 509-513, 516-517, 520-531, 533-535, 537-538, 541-548, 550-559, 562-564, 567-568, 573, 577-579, 581-583, 587-590, 592-604, 606, 609, 612-618, 620-621, 627-632, 636-638, 640, 643-649, 653, 655-657, 659-660, 662, 664-671, 673-678, 685-691 |
432F 2 | HWP02044, 2325, 2655 |
444F 2 | HWS00175, 435-436, 689 |
450 | KJH00151-00152, 155-158, 160-167, 169-175, 181-185, 187-199, 201, 203-212, 214-219, 221-226, 229-234, 236-239, 241-250, 252-254, 256-257, 259-262, 264-266, 268, 270-271 |
903C | MW400659, 664, 671 |
906M | H6600196, 210-211, 290, 294-296, 302, 305, 310, 312-313, 337-339, 341, 346, 350-352, 362, 368, 397, 408, 427, 430-431, 510, 540, 588, 594-595, 648, 653, 658-660, 699, 722, 727-728, 731, 744, 762, 767-768, 770, 788-789, 800, 815-816, 828, 837, 839, 841, 861, 864, 866, 918, 956, 959, 1005, 1040, 1044, 1048-1049, 1051, 1059, 1061, 1088, 1091, 1103, 1107, 1149, 1238, 1240, 1263, 1282, 1284, 1313, 1339, 1342-1343, 1348, 1355, 1414, 1423, 1657, 1660, 1725-1726, 1728, 1755, 2045, 2047, 2193, 2320, 2328, 2442, 2444-2445, 2778, 2920, 2991, 3039, 3069-3070, 3072, 3141, 3212, 3236, 3295, 3381, 3391, 3430, 3446-3447, 3449-3451, 3454-3455, 3458, 3460-3463, 3465-3466, 3468, 3470, 3483, 3496, 3502-3503, 3505-3506, 3526, 3563, 3565, 3569, 3572, 3597-3598, 3600, 3602-3604, 3606, 3611-3612, 3614, 3616, 3622, 3631, 3741, 3746, 3835, 3844, 4036, 4050, 4069, 4082, 4120, 4138, 4144, 4149, 4158-4161, 4184, 4192, 4205, 4210, 4212, 4218, 4220, 4255, 4280, 4288, 4367-4370, 4372-4373, 4376-4379 |
907M | H7700151, 284, 290, 294, 361-362, 392-398, 406, 409, 537, 578, 582, 585, 762-764, 767-768, 800, 826-828, 830-831, 833-834, 837, 935-936, 939, 952, 954, 1040, 1126-1127, 1129, 1131, 1173, 1267, 1310, 1343, 1424-1425, 1429, 1493, 1495, 1497, 1499, 1594, 1597-1598, 1601-1603, 1630, 1647-1648, 1651, 1656-1657, 1730, 1836, 1843, 1848, 1880, 1882, 1892 |
908M | H8800167, 299, 306, 318, 320, 322, 369, 431-438, 442, 444, 446, 457, 462-463, 465, 471, 473-474, 477, 479, 483, 496, 506, 508-509, 511, 513, 515, 517-518, 534, 543, 546, 548, 608, 645, 669, 675-678, 680, 688, 691, 703, 710-711, 713, 716, 722, 748-749, 762, 764, 766-768, 811-812, 814-815, 829-830, 849, 858, 863-864, 872-874, 877, 890, 892, 897, 944, 965-966, 1063, 1068, 1102, 1112-1115, 1117, 1120-1125, 1127-1128, 1135, 1143, 1151, 1161, 1163-1164, 1171, 1175, 1183, 1191, 1196, 1198-1199, 1204, 1207, 1214-1215, 1218-1219, 1221-1223, 1228-1233, 1235-1237, 1241, 1363, 1365, 1386, 1389, 1457, 1485-1486, 1488, 1528, 1706, 1711, 1721, 1723-1724, 1874, 2020, 2186, 2191-2194, 2200-2203, 2215, 2226, 2228-2232, 2278-2279, 2307, 2324-2325, 2333, 2395, 2404, 2410-2411, 2425, 2442, 2448, 2453, 2456, 2477, 2551-2552, 2557, 2720, 2761, 2817, 2864, 2879, 2883, 2965, 2982, 3041, 3072, 3130, 3176, 3183-3185, 3193, 3211, 3356, 3365, 3425, 3491, 3591, 3613, 3674, 3781, 3825, 3879, 3887, 4091, 4127, 4145, 4201, 4208, 4225, 4229, 4233, 4239, 4250, 4258-4260, 4281-4282, 4286, 4305, 4307, 4310, 4313 |
910K | AY401773, 1926, 1941, 1970, 2091, 2095, 2458, 2462 |
910M (T4F HRC) | H2200155, 207, 209, 215, 222, 233, 252, 261, 263, 265, 272, 294, 297-298, 305, 308, 352, 366, 389, 402, 417, 499, 511, 516, 772, 957, 1010, 1061, 1071, 1158, 1186, 1223, 1234, 1268, 1411, 1473, 1488, 1672 |
914K | CD200707, 858, 880, 964, 968, 1034, 1055, 1061, 1073, 1096, 1099, 1104, 1109-1110, 1132, 1137, 1170, 1172, 1175, 1193, 1207, 1228-1230, 1260, 1263, 1277, 1286, 1288, 1290, 1335-1336 |
914M (T4F HRC) | H2400152, 156, 172-174, 193, 207-208, 231, 237, 242-243, 247, 254-255, 269, 301, 305-306, 315, 318, 325-326, 328, 348-349, 381-382, 388, 397, 425, 430, 450, 455-456, 465, 470, 481, 518, 525, 534, 547, 550-551, 554, 566-567, 570, 604, 611, 615-616, 621, 638, 650-651, 667, 676, 713, 718, 735, 824, 834, 851, 855, 860, 891, 917, 955, 962, 964, 1004, 1009, 1013, 1035, 1048-1050, 1055, 1072, 1082, 1091, 1095-1096, 1124, 1127, 1131-1132, 1153, 1171 |
918M (T4F HRC) | H2600152-00153, 163, 174, 186, 208, 211, 214, 224, 226-227, 230, 238, 262-264, 267-268, 275, 279, 284, 291, 305-306, 316, 318-319, 322-323, 344, 352-353, 355, 361, 371-372, 375-377, 392, 404, 456, 462, 468, 478, 512, 518, 524-525, 541, 553, 559, 562, 567, 571, 578, 602-603, 610-612, 625, 629, 635-636, 651-652, 659, 689, 698, 700, 703, 716-717, 726, 728-732, 734, 743, 746, 759, 768-769, 773, 785, 790, 800, 802-803, 810, 819, 823, 828, 834, 846, 852-853, 871, 880-881, 883-884, 904, 907-911, 915, 918-919, 936, 940, 942-944, 972, 974, 977, 995, 1001, 1005, 1017-1018, 1037-1039 |
926M | LTE07110-07113, 7132, 7660 |
930K | RHN03142 |
930M | F5K00581 KTG05395, 5407 |
938M | J3R04357, 8125, 8138-8140, 8183, 8567, 8894 |
D5K 2 XL | WT307201 |
TL1055D | ML500547, 706, 720 |
TL1255D HRC | ML700463, 803, 867, 1705 |
TL642D | ML800265, 332 |
PARTS NEEDED
Qty |
Part Number | Description |
*******Group 1******* | ||
1 | 5555509 | PL641v2 Cellular Radio (4G) (Internal Antenna) |
1 | 5754275 | PLE601 TR Network Manager Software (E&T) |
1 | 5754335 | PLE601 CR Network Manager Software (E&T) |
1 | 5932649 | PL641v2 Cellular Radio software (4G) |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 17% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
*******Group 2******* | ||
1 | 5555509 | PL641v2 Cellular Radio (4G) (Internal Antenna) |
1 | 5754275 | PLE601 TR Network Manager Software (E&T) |
1 | 5754335 | PLE601 CR Network Manager Software (E&T) |
1 | 5932649 | PL641v2 Cellular Radio software (4G) |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 17% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
*******Group 3******* | ||
1 | 5555509 | PL641v2 Cellular Radio (4G) (Internal Antenna) |
1 | 5782447 | PLE601 TR Network Manager Software (PLEM) |
1 | 5841107 | PLE601 CR Network Manager Software (Const) |
1 | 5865314 | PLE601 TR Network Manager Software (Const) |
1 | 5932649 | PL641v2 Cellular Radio software (4G) |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 17% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
*******Group 4******* | ||
1 | 5555509 | PL641v2 Cellular Radio (4G) (Internal Antenna) |
1 | 5782447 | PLE601 TR Network Manager Software (PLEM) |
1 | 5841107 | PLE601 CR Network Manager Software (Const) |
1 | 5865314 | PLE601 TR Network Manager Software (Const) |
1 | 5932649 | PL641v2 Cellular Radio software (4G) |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 17% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
ACTION REQUIRED
Refer to the attached Rework Procedure. |
SERVICE CLAIM ALLOWANCES
*******Group 1******* | ||||||
0-720 mo |
NOTE: This is a 1.3-hour job for Group 1 | ||||||
*******Group 2******* | ||||||
0-720 mo |
NOTE: This is a 1.3-hour job for Group 2 | ||||||
*******Group 3******* | ||||||
0-720 mo |
NOTE: This is a 1.3-hour job for Group 3 | ||||||
*******Group 4******* | ||||||
0-720 mo |
NOTE: This is a 1.3-hour job for Group 4 | ||||||
PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |

PL641i Rework Instructions: Before going to the Customer Site: 1. Refer to REHS9111 installation instructions for all tools to perform the radio installation, as well as familiarity with the installation process. Note: An Ethernet (425-6889) service tool or a standard Cat5 cable is required to flash the radio. Cat-ET 2019A or newer is required on laptop. Note: All configuration file part numbers are located at https://dealer.cat.com/en/products/technology/construction-technology/product-link.html Under the tab Sales Support. Click on the guide for config files named Next Gen Hardware Ordering Guide for Construction with Config Files and Lookup. Configuration files for your particular machine are located in SISweb in Service Software Files > Flash Files section. Please verify for any related configuration files for your installation. 2. Download the flash files and any needed . |
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Image1.1.1 |
At the machine: 3. Locate service connector and connect to asset using Cat Electronic Technician (ET). Generate a pre-device swap Product Status Report (PSR). 4. If the device is a stand-alone PL641 (No Network Manager) then connect to the device with Cat Electronic Technician (ET) and set the Product ID of the PL641 to the default (AVS00000). This step is not needed if PL641 is part of an Elite system. 5. Power down asset and switch master disconnect to OFF. Refer to applicable safety instructions in REHS9111. 6.Perform the device swap using instructions found in REHS9111. Dispose of removed radio per local guidelines. 7. If radio firmware needs to be updated, using Ethernet cable connect to the PL641 via Winflash and perform an update to the firmware on the PL641 using the firmware flash file referred to in Image 1.1.1. 8. For PL641 (Pro) installation, set the Product ID to the asset serial number using Cat ET. This step is not needed if PL641 is part of an Elite system. 9. Using Cat ET, ensure Service Meter Hours (SMH) are correct. 10. While connected via Cat ET, generate a post-swap Product Status Report (PSR). 11. Perform communication check with back office/web through DSP or Service Dashboard prior to leaving asset. Note: Refer to UENR5824 to troubleshoot any connection issues. 12. If a network manager is present (Elite Installation) then update the network manager software as shown in Image 1.1.1. Select firmware for the Network Manager according to device type by serial number suffix code (See example Image 1.2.1 below) and industry group for asset. . |
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Image1.2.1 |
Note: For subscription assistance, contact Cat Digital Support at U.S. 1-866-228-2111 / International: +1 51 3830 1809. For installation and troubleshooting assistance, contact the Product Link Hardware Hotline at the below numbers. Press option #2. Americas: 1-309-636-8500 EAME/APD: 65 6828 7080 Australia: 61 738 038 160 India: 44 3340 3660 |