PRODUCT SUPPORT PROGRAM FOR REPLACING PL641I V1 TO THE PL641I V2 4G CELLULAR RADIO ON CERTAIN CATERPILLAR PRODUCTS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING PL641I V1 TO THE PL641I V2 4G CELLULAR RADIO ON CERTAIN CATERPILLAR PRODUCTS [UEBE0660]

ELECTRICAL AND STARTING SYSTEM

ELECTRONICS GP-MACHINE

PRODUCT SUPPORT PROGRAM FOR REPLACING PL641I V1 TO THE PL641I V2 4G CELLULAR RADIO ON CERTAIN CATERPILLAR PRODUCTS

UEBE0660-00

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22Apr2020

U-239

A-191

D-224

O-224

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Before/After	PRODUCT SUPPORT PROGRAM FOR REPLACING PL641I V1 TO THE PL641I V2 4G CELLULAR RADIO ON CERTAIN AVSpare PRODUCTS
7606 7610 7620		PS46665

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NOTE:

AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS46665" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.

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TERMINATION DATE

31Dec2022

PROBLEM

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Telematics Radios worldwide will phase out of 2G/3G communication that will occur over the next 3 years. Devices operating in the 2G and 3G range will no longer be supported over Cellular networks, resulting in assets not reporting in various user interfaces.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
3512E	SK500525
CG137-12	WRX00241, 250, 265
G3306B	R6S05523
G3516J	N6W00193, 635
G3606B	JFE01137

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*****Group 2*****
C9	JSC25315, 25659, 25847

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*****Group 3*****
140M 3	N9M00502
740 EJ	3T700185, 189-190
745	3T600249-00251, 257, 264, 268, 273, 282, 314-319, 328, 366, 398-399, 419, 455, 483, 490, 493-494, 500-501, 503-504, 511-512, 515, 519, 531, 539, 598, 611, 639, 642-643, 646, 649, 655, 660, 677-678, 680, 698, 711, 715, 719, 787, 820-821, 830-831, 835-836, 847-848, 850, 879, 901, 938, 953, 1025, 1052-1053, 1084-1085, 1288
826H	AWF00698
AP1055F	TJ501154-01157, 1164
CB10	P8P00446
CB13	PWP00474
CB15	M9400256
CB8	JL400139
CP56B	P5600124-00125, 131, 160, 835
CS54B	L4H00423
CS56B	S5600130, 132, 137, 139, 154, 1251, 1253
D9R	HWH00102, 170, 180, 182-185 WDM04957

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*****Group 4*****
249D	GWR02946
279D 3	RB901132, 1134, 1139
289D	TAW05118
299D 2 XHP	DX200561
299D3	DY901281-01282, 1286
299D3 XE	BX901006-01008, 1184
303.5E 2	JWY05900, 6424, 6482
303.5E 2 CR	BG800661
304E 2	ME407030
305.5E 2	CR501186, 8153, 8157-8159, 8808, 8828, 8839
305E 2	H5M10774, 11750
308E 2CR	FJX11499, 11830
415F 2	PF400150, 155, 159-169, 171-182, 188-190, 193, 195-196, 207-208, 210-212, 219, 223-234, 236-243, 245, 247-249, 252-253, 255, 257, 259-261, 265, 267-268, 270, 272-283, 295-296, 298-299, 310-324, 328, 330-336, 338-340, 342, 344, 346-347, 350, 368-369, 371-373, 377-378, 380, 382-383, 385-386, 388-391, 394-407, 409-418, 420-430, 452-461, 466-467, 469, 471, 482-483, 488, 491-493, 496-509, 523-526, 535, 537, 539-540, 543, 546-561, 563-570, 572-576, 580, 582-583, 585-597, 599-601, 604, 607, 609-610, 612-619, 632-647, 651, 654-656, 658-664, 676, 678, 680, 683-684, 693, 697-700, 703-704, 707, 709-712, 719-721, 724-726, 728-732, 735-736, 738-739, 741-746, 765-766, 770, 772-773, 775, 786-796, 818, 820, 831-833, 835, 847-848, 850-851, 856, 862-863, 865-871, 874-876, 884-886, 888, 902, 904, 906-913, 915, 917, 927, 934, 937, 940-947, 949-950, 952, 955-956, 959-962, 964, 966-967, 972, 975-981, 983-984, 986-989, 994-995, 1000, 1004-1009, 1012, 1020-1023, 1027, 1030-1033, 1039-1043, 1046, 1052-1054, 1057, 1059, 1062, 1064, 1066-1068, 1070-1073, 1076-1077, 1080, 1082-1089, 1091, 1094-1097, 1100, 1102-1105, 1107-1110, 1112, 1115, 1117-1124, 1128-1130, 1132-1137, 1140-1145, 1150-1151, 1153-1158, 1160-1170, 1175, 1177-1181, 1183, 1186-1187, 1189, 1193-1195, 1197-1198, 1200-1206, 1214, 1217-1219, 1221, 1223-1224, 1230
420F 2 IT	LYC00682, 686, 691, 693, 699, 703
420F ST	SKR02467, 3818, 4087
430F 2	HWE00157, 162, 175, 186, 208, 210-212, 217, 219, 221, 227, 229, 231-237, 263-265, 269-270, 276-278, 281-282, 286, 303, 305-306, 308, 311, 315, 320, 330, 349, 352, 361, 366, 371, 373, 382, 387-389, 391, 397, 400, 402-403, 410-413, 415, 420-423, 425, 431-432, 435-436, 441-443, 447, 449-456, 458-464, 466-467, 469-475, 479, 481, 483-484, 486, 488-489, 491-493, 496-497, 499-503, 505, 507-514, 517, 520, 522-523, 525-536, 540-548, 553-556, 558, 564-570, 573, 577-584, 587-594, 596, 598, 601, 603-604, 606-607, 609-624, 626-636, 638, 642-643, 645, 648-649, 652-654, 660-667, 669-674, 676, 678-682, 684-686, 691, 693-696, 699, 702-703, 705-706, 709-713, 715-720, 725, 727-732, 734-738, 741-743, 745-746, 749, 751-754, 756-760, 765-766, 768, 770, 772-783, 785-790, 793, 796, 798-802, 804, 806-808, 811-812, 827-830, 832, 835-837, 839, 842, 847, 849, 852-855, 859-864, 866-869, 872, 874-880, 882-890, 892-896, 898-899, 901-904, 907, 909-911, 914-915, 917-918, 920-928, 931-932, 934-943, 951-954, 956, 958, 963-965, 967, 969-971, 974, 976-992, 994-997, 999, 1002-1012, 1015, 1017-1018, 1021-1023, 1026-1028, 1033-1034, 1036-1037, 1039, 1041-1042, 1044, 1046-1048, 1050-1052, 1054, 1060-1065, 1067-1068, 1071, 1073, 1075-1079, 1081-1082, 1086-1103, 1105-1107, 1110-1121, 1129-1132, 1134-1140, 1143, 1146-1148, 1150-1152, 1159-1163, 1165-1169, 1172, 1174-1176
430F 2 IT	HWG00150, 172, 175-176, 200, 206, 223-224, 231, 233, 257, 260, 265, 270, 273, 300, 319-320, 322, 324-326, 328-333, 336-338, 340-341, 344-348, 354, 357, 362-367, 370-372, 377-382, 388-389, 395-397, 401-403, 405-409, 412-415, 417, 419, 421, 423-425, 428-429, 431, 435-436, 438-441, 445-451, 453, 455, 458-460, 462-469, 471-475, 478-479, 482-487, 489, 493-495, 497-498, 500-501, 503-507, 509-513, 516-517, 520-531, 533-535, 537-538, 541-548, 550-559, 562-564, 567-568, 573, 577-579, 581-583, 587-590, 592-604, 606, 609, 612-618, 620-621, 627-632, 636-638, 640, 643-649, 653, 655-657, 659-660, 662, 664-671, 673-678, 685-691
432F 2	HWP02044, 2325, 2655
444F 2	HWS00175, 435-436, 689
450	KJH00151-00152, 155-158, 160-167, 169-175, 181-185, 187-199, 201, 203-212, 214-219, 221-226, 229-234, 236-239, 241-250, 252-254, 256-257, 259-262, 264-266, 268, 270-271
903C	MW400659, 664, 671
906M	H6600196, 210-211, 290, 294-296, 302, 305, 310, 312-313, 337-339, 341, 346, 350-352, 362, 368, 397, 408, 427, 430-431, 510, 540, 588, 594-595, 648, 653, 658-660, 699, 722, 727-728, 731, 744, 762, 767-768, 770, 788-789, 800, 815-816, 828, 837, 839, 841, 861, 864, 866, 918, 956, 959, 1005, 1040, 1044, 1048-1049, 1051, 1059, 1061, 1088, 1091, 1103, 1107, 1149, 1238, 1240, 1263, 1282, 1284, 1313, 1339, 1342-1343, 1348, 1355, 1414, 1423, 1657, 1660, 1725-1726, 1728, 1755, 2045, 2047, 2193, 2320, 2328, 2442, 2444-2445, 2778, 2920, 2991, 3039, 3069-3070, 3072, 3141, 3212, 3236, 3295, 3381, 3391, 3430, 3446-3447, 3449-3451, 3454-3455, 3458, 3460-3463, 3465-3466, 3468, 3470, 3483, 3496, 3502-3503, 3505-3506, 3526, 3563, 3565, 3569, 3572, 3597-3598, 3600, 3602-3604, 3606, 3611-3612, 3614, 3616, 3622, 3631, 3741, 3746, 3835, 3844, 4036, 4050, 4069, 4082, 4120, 4138, 4144, 4149, 4158-4161, 4184, 4192, 4205, 4210, 4212, 4218, 4220, 4255, 4280, 4288, 4367-4370, 4372-4373, 4376-4379
907M	H7700151, 284, 290, 294, 361-362, 392-398, 406, 409, 537, 578, 582, 585, 762-764, 767-768, 800, 826-828, 830-831, 833-834, 837, 935-936, 939, 952, 954, 1040, 1126-1127, 1129, 1131, 1173, 1267, 1310, 1343, 1424-1425, 1429, 1493, 1495, 1497, 1499, 1594, 1597-1598, 1601-1603, 1630, 1647-1648, 1651, 1656-1657, 1730, 1836, 1843, 1848, 1880, 1882, 1892
908M	H8800167, 299, 306, 318, 320, 322, 369, 431-438, 442, 444, 446, 457, 462-463, 465, 471, 473-474, 477, 479, 483, 496, 506, 508-509, 511, 513, 515, 517-518, 534, 543, 546, 548, 608, 645, 669, 675-678, 680, 688, 691, 703, 710-711, 713, 716, 722, 748-749, 762, 764, 766-768, 811-812, 814-815, 829-830, 849, 858, 863-864, 872-874, 877, 890, 892, 897, 944, 965-966, 1063, 1068, 1102, 1112-1115, 1117, 1120-1125, 1127-1128, 1135, 1143, 1151, 1161, 1163-1164, 1171, 1175, 1183, 1191, 1196, 1198-1199, 1204, 1207, 1214-1215, 1218-1219, 1221-1223, 1228-1233, 1235-1237, 1241, 1363, 1365, 1386, 1389, 1457, 1485-1486, 1488, 1528, 1706, 1711, 1721, 1723-1724, 1874, 2020, 2186, 2191-2194, 2200-2203, 2215, 2226, 2228-2232, 2278-2279, 2307, 2324-2325, 2333, 2395, 2404, 2410-2411, 2425, 2442, 2448, 2453, 2456, 2477, 2551-2552, 2557, 2720, 2761, 2817, 2864, 2879, 2883, 2965, 2982, 3041, 3072, 3130, 3176, 3183-3185, 3193, 3211, 3356, 3365, 3425, 3491, 3591, 3613, 3674, 3781, 3825, 3879, 3887, 4091, 4127, 4145, 4201, 4208, 4225, 4229, 4233, 4239, 4250, 4258-4260, 4281-4282, 4286, 4305, 4307, 4310, 4313
910K	AY401773, 1926, 1941, 1970, 2091, 2095, 2458, 2462
910M (T4F HRC)	H2200155, 207, 209, 215, 222, 233, 252, 261, 263, 265, 272, 294, 297-298, 305, 308, 352, 366, 389, 402, 417, 499, 511, 516, 772, 957, 1010, 1061, 1071, 1158, 1186, 1223, 1234, 1268, 1411, 1473, 1488, 1672
914K	CD200707, 858, 880, 964, 968, 1034, 1055, 1061, 1073, 1096, 1099, 1104, 1109-1110, 1132, 1137, 1170, 1172, 1175, 1193, 1207, 1228-1230, 1260, 1263, 1277, 1286, 1288, 1290, 1335-1336
914M (T4F HRC)	H2400152, 156, 172-174, 193, 207-208, 231, 237, 242-243, 247, 254-255, 269, 301, 305-306, 315, 318, 325-326, 328, 348-349, 381-382, 388, 397, 425, 430, 450, 455-456, 465, 470, 481, 518, 525, 534, 547, 550-551, 554, 566-567, 570, 604, 611, 615-616, 621, 638, 650-651, 667, 676, 713, 718, 735, 824, 834, 851, 855, 860, 891, 917, 955, 962, 964, 1004, 1009, 1013, 1035, 1048-1050, 1055, 1072, 1082, 1091, 1095-1096, 1124, 1127, 1131-1132, 1153, 1171
918M (T4F HRC)	H2600152-00153, 163, 174, 186, 208, 211, 214, 224, 226-227, 230, 238, 262-264, 267-268, 275, 279, 284, 291, 305-306, 316, 318-319, 322-323, 344, 352-353, 355, 361, 371-372, 375-377, 392, 404, 456, 462, 468, 478, 512, 518, 524-525, 541, 553, 559, 562, 567, 571, 578, 602-603, 610-612, 625, 629, 635-636, 651-652, 659, 689, 698, 700, 703, 716-717, 726, 728-732, 734, 743, 746, 759, 768-769, 773, 785, 790, 800, 802-803, 810, 819, 823, 828, 834, 846, 852-853, 871, 880-881, 883-884, 904, 907-911, 915, 918-919, 936, 940, 942-944, 972, 974, 977, 995, 1001, 1005, 1017-1018, 1037-1039
926M	LTE07110-07113, 7132, 7660
930K	RHN03142
930M	F5K00581 KTG05395, 5407
938M	J3R04357, 8125, 8138-8140, 8183, 8567, 8894
D5K 2 XL	WT307201
TL1055D	ML500547, 706, 720
TL1255D HRC	ML700463, 803, 867, 1705
TL642D	ML800265, 332

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
1	5555509	PL641v2 Cellular Radio (4G) (Internal Antenna)
1	5754275	PLE601 TR Network Manager Software (E&T)
1	5754335	PLE601 CR Network Manager Software (E&T)
1	5932649	PL641v2 Cellular Radio software (4G)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 17% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
1	5555509	PL641v2 Cellular Radio (4G) (Internal Antenna)
1	5754275	PLE601 TR Network Manager Software (E&T)
1	5754335	PLE601 CR Network Manager Software (E&T)
1	5932649	PL641v2 Cellular Radio software (4G)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 17% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 3*****
1	5555509	PL641v2 Cellular Radio (4G) (Internal Antenna)
1	5782447	PLE601 TR Network Manager Software (PLEM)
1	5841107	PLE601 CR Network Manager Software (Const)
1	5865314	PLE601 TR Network Manager Software (Const)
1	5932649	PL641v2 Cellular Radio software (4G)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 17% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 4*****
1	5555509	PL641v2 Cellular Radio (4G) (Internal Antenna)
1	5782447	PLE601 TR Network Manager Software (PLEM)
1	5841107	PLE601 CR Network Manager Software (Const)
1	5865314	PLE601 TR Network Manager Software (Const)
1	5932649	PL641v2 Cellular Radio software (4G)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 17% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Refer to the attached Rework Procedure.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
0-500000 hrs, 0-720 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 1.3-hour job for Group 1

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
0-500000 hrs, 0-720 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 1.3-hour job for Group 2

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 3*****
0-500000 hrs, 0-720 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 1.3-hour job for Group 3

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 4*****
0-500000 hrs, 0-720 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 1.3-hour job for Group 4

PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

Rework Procedure

PL641i Rework Instructions:

Before going to the Customer Site:

1. Refer to REHS9111 installation instructions for all tools to perform the radio installation, as well as familiarity with the installation process.

Note: An Ethernet (425-6889) service tool or a standard Cat5 cable is required to flash the radio. Cat-ET 2019A or newer is required on laptop.

Note: All configuration file part numbers are located at https://dealer.cat.com/en/products/technology/construction-technology/product-link.html Under the tab Sales Support. Click on the guide for config files named Next Gen Hardware Ordering Guide for Construction with Config Files and Lookup. Configuration files for your particular machine are located in SISweb in Service Software Files > Flash Files section. Please verify for any related configuration files for your installation.

2. Download the flash files and any needed
.

Image1.1.1

At the machine:

3. Locate service connector and connect to asset using Cat Electronic Technician (ET). Generate a pre-device swap Product Status Report (PSR).

4. If the device is a stand-alone PL641 (No Network Manager) then connect to the device with Cat Electronic Technician (ET) and set the Product ID of the PL641 to the default (AVS00000). This step is not needed if PL641 is part of an Elite system.

5. Power down asset and switch master disconnect to OFF. Refer to applicable safety instructions in REHS9111.

6.Perform the device swap using instructions found in REHS9111. Dispose of removed radio per local guidelines.

7. If radio firmware needs to be updated, using Ethernet cable connect to the PL641 via Winflash and perform an update to the firmware on the PL641 using the firmware flash file referred to in Image 1.1.1.

8. For PL641 (Pro) installation, set the Product ID to the asset serial number using Cat ET. This step is not needed if PL641 is part of an Elite system.

9. Using Cat ET, ensure Service Meter Hours (SMH) are correct.

10. While connected via Cat ET, generate a post-swap Product Status Report (PSR).

11. Perform communication check with back office/web through DSP or Service Dashboard prior to leaving asset.
Note: Refer to UENR5824 to troubleshoot any connection issues.

12. If a network manager is present (Elite Installation) then update the network manager software as shown in Image 1.1.1. Select firmware for the Network Manager according to device type by serial number suffix code (See example Image 1.2.1 below) and industry group for asset.
.

Image1.2.1

Note: For subscription assistance, contact Cat Digital Support at U.S. 1-866-228-2111 / International: +1 51 3830 1809.

For installation and troubleshooting assistance, contact the Product Link Hardware Hotline at the below numbers. Press option #2.
Americas: 1-309-636-8500
EAME/APD: 65 6828 7080
Australia: 61 738 038 160
India: 44 3340 3660