PRODUCT SUPPORT PROGRAM FOR REPLACING PL641I V1 TO THE PL641I V2 4G CELLULAR RADIO ON CERTAIN CATERPILLAR PRODUCTS Caterpillar


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PRODUCT SUPPORT PROGRAM FOR REPLACING PL641I V1 TO THE PL641I V2 4G CELLULAR RADIO ON CERTAIN CATERPILLAR PRODUCTS [UEBE0665]
ELECTRICAL AND STARTING SYSTEM
ELECTRONICS GP-MACHINE
PRODUCT SUPPORT PROGRAM FOR REPLACING PL641I V1 TO THE PL641I V2 4G CELLULAR RADIO ON CERTAIN CATERPILLAR PRODUCTS
UEBE0665-02

22Apr2020
(Revised 17Jul2020)


U-240
A-192
D-225
O-225

 

Before/After

  
  

PRODUCT SUPPORT PROGRAM FOR REPLACING PL641I V1 TO THE PL641I V2 4G CELLULAR RADIO ON CERTAIN AVSpare PRODUCTS

7606 7610 7620
PS46666
NOTE:

AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS46666" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.

 
NOTE:

This Revised Service Letter replaces the 22Apr2020 (Revised 01Jun2020) Service Letter. Changes have been made to the Affected Product, Parts Needed, and Service Claim Allowances.


TERMINATION DATE

31Dec2022

PROBLEM

Telematics Radios worldwide will phase out of 2G/3G communication that will occur over the next 3 years. Devices operating in the 2G and 3G range will no longer be supported over Cellular networks, resulting in assets not reporting in various user interfaces.

AFFECTED PRODUCT

Model Identification Number
*******Group  1*******
3512B 9G500131, 145, 147, 149

9G800111-00114, 138, 141-143, 153, 156, 158-159, 168-170

LDE00255, 276-277, 280, 282
3512C 9H200100-00104, 106-111

R1A01645
3512C HD JBR00101-00102, 145-152, 155, 157, 159, 161-164, 168-174, 177-179, 181-184

LM900102, 110-111, 124, 127-129

R1S01030, 1530

WF300363

WF500114, 130, 155, 164, 177, 188, 240, 242, 251-252, 291, 295, 298, 306, 325, 331, 346, 348, 350-351, 354, 358, 365-366, 383, 395, 398, 401, 415, 430, 450-451, 454, 456, 462, 464, 466, 469, 474, 476, 478-480, 482-483, 486, 488-491, 494, 498, 511, 517, 558, 576, 580-581, 588-591, 662, 665-667, 670, 679, 682, 693, 700, 702, 713, 721-722, 732, 736, 778, 827, 859, 861, 873, 885, 889, 891, 894, 900-902, 998, 1656-1657, 1713, 1717, 1751
3512E NG400102

NG500111-00112, 129

SF800100, 104-121, 123, 125-132, 134, 136, 142-145, 147, 149, 151, 153-158, 160-162, 169-171, 173, 175, 177, 181-182, 184, 187-188, 191

SK300114-00115, 118-119, 121, 134, 146, 149, 151, 153-154, 165-166, 168, 170-171, 182, 184, 188, 200, 202-203, 218, 249

SK500101, 103, 105-106, 109-111, 113-121, 132, 260, 282, 297, 337, 380, 400, 424, 526, 544-545, 560
CG137-12  WRX00288, 320, 352, 359-360
CG137-8  ST800314
G3508B N8C00199, 222-223, 226

RBK01607
G3516  N6C00156-00171
G3516B JEF01542, 3008

N6E00165, 171, 188, 232, 331, 453, 516
G3516J  N6W00218, 221, 223, 225, 232, 236, 324, 336, 341, 377, 384-385, 514, 538, 541, 638, 641, 643, 648, 654-655, 658, 662, 669-670, 675-676, 692, 694, 701, 703-704, 706-707, 710, 757-758, 805, 853, 861-862, 866, 872, 876, 880, 884, 887, 891, 909, 987, 997, 1102, 1229-1232, 1266, 1319, 1410, 1425, 1427-1430, 1464, 1469, 1505
G3520B  GLF01110-01111
G3606B  JFE00119, 181, 239-240, 909, 1170, 1259, 1268-1269, 1327, 1370, 1408, 1412, 1428, 1482, 1523, 1549, 1573, 1576-1578, 1598, 1606, 1633, 1654
G3608  BEN01174, 1184-1185, 1190
G3608B  XH700167-00168, 805, 867, 902, 1014, 1061, 1084, 1133, 1156, 1214-1215, 1241, 1245, 1256, 1316, 1322, 1326, 1337, 1340, 1344, 1348, 1351-1352, 1355, 1357, 1363, 1365-1366, 1379, 1386, 1408, 1451
G3612  BKE00785
G3612B  BB200767, 822, 836, 858, 860
G3616  BLB00961
G3616B  ZZY00791, 793, 803, 809, 829, 858, 890, 896, 906, 911-912
*******Group  2*******
415F 2 HWA00253, 852, 863, 911

PF400209, 1056, 1092, 1159
416F 2  HWB00171, 1544, 1883, 1903-1904, 1983, 2008, 2011, 2101, 2116, 2244
420F 2  HWC00638, 2381, 4710, 4795, 4856, 4858, 4863, 4888, 4964
420F 2 IT  HWD00171, 746, 1301, 1981, 3130, 3408, 4357
430F 2  HWE00309, 316, 905
440  DC900257
450  KJH00150, 154, 255, 267
907M  H7701859
908M  H8800150, 836
914M (T4F HRC)  H2400877
930M  KTG05036
938M  P5K00689
*******Group  3*******
120-14 E9300100

Y9C00225, 227, 237
120M  B9C01366, 1374-1375, 1377-1381, 1383, 1386, 1388-1389, 1392-1393, 1395-1398, 1403-1406, 1410-1411, 1418, 1420, 1422, 1426, 1432-1433, 1435, 1439, 1442, 1445, 1447-1448, 1451-1453, 1456-1457, 1459-1461, 1466-1472, 1476-1480, 1483
120M 2 M9C00545-00546, 552-553, 563, 568-570, 573, 576, 584, 587, 593-595, 603, 617, 630-631, 633-635, 640-644, 648-649, 653, 660-661, 666, 671, 674, 678-683, 685-686, 704, 707, 712, 720-721, 729-731, 745-746, 752, 757, 761, 764-765, 772-773, 775, 784, 786, 792, 794, 796-797, 799-800, 807-810, 822, 825, 837-838, 840, 846, 849-860, 863-864, 867, 870-871, 877, 882, 885, 889-890, 906-907, 913, 919, 924, 926, 931-932, 934-935, 937, 940, 943-945, 947, 949-950, 952-953, 962-964, 966, 970-972, 974, 976-977, 988, 990-992, 1011-1012, 1015-1020, 1023-1024

M9H00368-00369, 371-372, 374-376, 386, 391-394, 396, 398, 400-401, 403, 405-406, 410-413, 416, 418, 422, 426-429, 431, 433-434, 436-438, 442-443, 451, 453, 455-459, 461, 463, 465, 469, 472-474, 478, 480-487, 492-497, 501-510, 512, 521-522, 528-538, 542-546, 548, 555, 557, 559-562, 570-573, 578, 580-581, 584, 586-587, 593, 597, 601-607, 610-611, 615, 622-624, 626-636, 638

R9N00210, 212, 218-219

R9W00187-00191, 201, 203-206, 208-209, 213, 215
12M  B9200598, 780, 782, 785, 811, 1081
12M 2  R9P00145
12M 3 N9B00234-00235, 242-243, 247-249, 251-252, 259, 265, 268-269, 274, 277-279, 282-284, 286, 298-301, 303, 306-307, 315-317, 323-324, 334, 337-338, 345-347, 352, 354, 358, 360, 362-369, 372-373, 375-376, 378, 380-383, 387, 389-400, 402-405, 408-417, 419-420, 423, 425, 429, 431-440, 443-445, 452, 458-460, 463, 465, 471-472, 474-484, 486, 488-490, 494-497, 501-518, 523, 525-526, 530, 532-535, 537-538, 540, 542, 545-547, 549-550, 558-559, 562-566, 568-569, 571-572, 576, 578-579, 581-591, 594-596, 599-606, 608-611, 615-621, 629-638, 640-642, 649-651, 657-659, 661, 663, 666-669, 673-680, 691-693, 695, 700, 704, 708-718, 723-724, 729-733, 735, 739-740, 742-744, 746-749, 751, 754-762, 764, 766-779, 781-787, 790-797, 799, 801-809, 811, 815-816, 820-821, 823-834, 836, 839, 841, 844-846, 848-854, 860, 867, 870-871, 873, 877, 895-898, 905-908, 910, 936-945, 947-952, 954-960, 962-963, 965-978, 980-992

N9F00395-00397, 401, 418-419, 421, 424, 436-439, 442, 444-445, 451-453, 455-459, 461-463, 465, 468, 488-489, 496-498, 500, 502-503, 505-506, 513-514, 517-521, 523-524, 526, 529-532, 537-542, 544-545, 547-551, 555-556, 558, 561-562, 566, 568-570, 572-575, 577-578, 581, 583-586, 588, 590, 592, 594-597, 599, 602-604, 608-614, 616-617, 619, 621-631, 633-634, 636-643, 653-658, 679-680, 683, 685-690, 693-695, 697-700, 703-710, 712, 718, 721, 725, 727-730, 735, 739-742, 744, 748, 751-752, 755-756, 758-759, 761, 763, 766, 768-778, 780-782, 786-787, 789-791, 793-805, 807-808, 814, 818-823, 825, 827, 831, 833, 841, 845-847, 856-859, 861-862, 868, 870, 872, 874-875, 877-878, 881, 887, 892, 895, 901-905, 907, 909-912, 914, 930-933, 935-942, 947-948, 950-955, 958-959, 961-968, 972-974, 976-980, 982-984, 986, 988-993, 998-1003, 1005, 1010-1011, 1013-1022, 1024-1025, 1028, 1031-1035, 1037, 1040-1041, 1043-1047, 1049-1050, 1052, 1056-1058, 1060, 1064, 1066-1073, 1076-1078, 1080-1081, 1084-1086, 1088-1090, 1093-1094, 1096-1099, 1101-1102, 1104-1106, 1109, 1111-1113, 1117-1121, 1124-1127, 1130-1132, 1136-1137, 1139-1143, 1151-1157, 1161, 1163-1166, 1168, 1170-1171, 1174, 1176-1179, 1182-1183, 1187, 1190-1194, 1196-1197, 1199, 1204, 1206-1207, 1211-1214, 1216-1220, 1222-1223, 1226-1227, 1230-1234, 1237-1243, 1245, 1247-1250, 1253-1257, 1259, 1261-1262, 1265-1277, 1280-1282, 1284-1291, 1293-1294, 1297-1309, 1314-1317, 1319, 1321-1323, 1325, 1328-1330, 1335

N9P00137-00142, 147-157, 159-160, 162, 169-171, 175-176, 179, 181, 183-184, 188, 190, 194-195, 197, 199-215, 221-232, 241, 243, 246, 250, 252-253, 256, 259-261, 263-269, 271-272, 274-287, 290-296, 298-299

N9R00174-00179, 182, 186-187, 198, 203-204, 211-218, 221, 223-224, 230-231, 235, 250-255, 260, 262-264, 266, 275-280, 284, 286-289, 298, 301-306, 310-314, 316, 321-324, 330-334, 337-342, 344-360, 362-371, 374-377
140M  B9D04743, 4753, 4755-4757, 4762-4763, 4788-4789, 4791-4794, 4797, 4802-4803, 4819, 4822, 4824, 4827-4829, 4840, 4844, 4846, 4848, 4864-4866, 4888, 4898-4899, 4903-4904, 4908, 4914-4915, 4937, 4943-4944, 4951, 4953, 4955-4957, 4960, 4964-4965, 4969, 4971-4975, 4981-4984, 4993, 4996-5000, 5002, 5004-5006, 5008, 5014, 5063, 5065, 5067, 5069-5070, 5072-5073, 5088-5089, 5101-5102, 5115, 5130, 5133, 5135, 5141, 5147, 5154-5156, 5159-5161, 5163
140M 3 N9D00500, 519, 534, 562, 566, 571, 573, 589, 595-596, 600, 607-609, 616, 618-619, 628-631, 636-638, 640, 642, 646, 663, 665-668, 670, 685, 698, 720, 723, 725-727, 729, 731-732, 743-745, 758, 763, 765, 768, 770-771, 775, 781, 783, 786, 789-792, 794-796, 798-799, 810, 821, 823-824, 827, 829-831, 833, 853, 855-856, 858, 864, 867, 870, 872, 884, 886-887, 893-894, 897, 901-902, 904, 908, 913, 918-919, 921-924, 927, 934, 937-940, 942, 944, 946-948, 954-955, 957, 960, 962, 965-967, 974, 976, 993-994, 999, 1011, 1013-1014, 1016-1017, 1022, 1026, 1055-1056, 1063, 1071-1072, 1074, 1078-1080, 1083-1084, 1086, 1093, 1095, 1098, 1102-1103, 1106-1107, 1110, 1113, 1119-1121, 1125-1127, 1130, 1134, 1138-1139, 1143-1145, 1150, 1162, 1174-1175, 1177-1178, 1183, 1188, 1196-1200, 1202-1203, 1206, 1208, 1211-1212, 1218-1219, 1221, 1224-1226, 1228, 1230-1231, 1234, 1242-1243, 1264, 1266, 1268-1272, 1276, 1279-1282, 1289, 1293-1294, 1300, 1305-1306, 1308-1309, 1311-1313, 1315-1316, 1320, 1322-1326, 1329-1333, 1335-1339, 1341-1343, 1350-1352, 1354-1355, 1357-1358, 1362, 1364, 1366, 1375, 1389, 1391-1398, 1406, 1408-1411, 1416-1418, 1421, 1426-1428, 1431, 1433-1434, 1436-1437, 1440-1442, 1448-1452, 1454-1455, 1458, 1472-1475, 1477-1480, 1482, 1491, 1493, 1504-1505, 1507, 1513-1514, 1516-1522, 1524-1527, 1529, 1535, 1538-1539, 1541-1542, 1545, 1548-1554, 1556-1560, 1563-1565, 1570-1572, 1577-1579, 1582-1583, 1586-1589, 1591, 1596-1601, 1610-1612, 1614-1624, 1627, 1629, 1638, 1648, 1654-1663, 1665-1667, 1672-1674, 1681-1682, 1684, 1686, 1689, 1692-1695, 1699-1700

N9G00100, 161, 163-165, 169, 174, 176-182, 189-191, 199-200, 203-204, 206-208, 219-223, 225, 230, 234-244, 246, 252, 256-258, 261, 265-267, 271-278, 282, 284-287, 289-316

N9J00323, 346-350, 353-355, 363-365, 369-371, 377, 379, 381-382, 384, 390-392, 394, 401, 403-404, 407-408, 411, 413-414, 416-417, 420, 426, 428, 430-431, 433, 436-438, 445, 447-451, 453-455, 458, 462, 465, 468-469, 471, 473-474, 480-489, 493-496, 499, 502, 505-507, 518-520, 523, 527-531, 533-539, 541, 545-547, 549-551, 553-554, 556-557, 560, 563, 565, 567-568, 570-573, 578, 580-586, 589-599, 601-603, 609-614, 622, 624, 626-627, 629, 632, 634-635, 637-640, 642, 644-645, 647-653, 655, 657-659, 661-662, 667-678, 680-681, 684, 686-689, 692, 695, 698, 700-701, 703, 706, 711, 713-717, 720, 723, 728, 731-733, 735-744, 747-749, 756, 759-760, 762, 766-768, 770, 779, 781-783, 785-788, 796-797, 800, 809, 811-813, 816, 821, 823-825, 827, 832, 835-837, 843-844, 852, 860-861, 863, 867-868, 874-878, 881, 883-887, 890-898, 900, 906, 908-910, 913-914, 916, 922-923, 925, 932-935, 938, 940, 942-947, 949-950, 952-953, 956-959, 962, 965, 971, 974-976, 979, 984-985, 987-990, 992, 994-996, 998-1002, 1005-1006, 1008-1011, 1016, 1018, 1020-1021, 1023, 1027, 1029-1031, 1037, 1043, 1045, 1047, 1049-1050, 1052, 1054, 1057-1060, 1066, 1068-1071, 1073-1075, 1077-1078, 1082, 1086-1087, 1089, 1091, 1095, 1098-1099, 1101, 1103-1105, 1110-1112, 1114, 1120, 1123, 1125, 1132, 1134-1140, 1142-1143, 1145, 1150-1151, 1154, 1157-1158, 1160, 1162-1164, 1167, 1169-1171, 1173, 1180-1182, 1184, 1187-1188, 1190-1191, 1194, 1200, 1202-1204, 1207, 1214, 1220-1221, 1224-1225, 1227, 1233, 1236-1237, 1240, 1242, 1248-1249, 1256-1258, 1260-1269, 1278-1286, 1293, 1295-1297, 1299-1300, 1302-1308, 1310, 1313, 1316, 1320, 1324-1331

N9M00198, 201, 207, 210, 240-241, 244-245, 259, 269, 277, 280, 283, 290, 292, 300-301, 308-310, 321-322, 327-328, 338-339, 343-345, 347-349, 351, 358, 361, 364-366, 368, 371-372, 376-377, 379, 389, 391-392, 395-397, 401-416, 418-419, 421, 423-428, 430-446, 448-450, 453-455, 457-465, 469-470, 480-481, 484-487, 489-498, 501, 508-509, 516-527, 529-533, 536-538, 541-543, 545-546, 548-550, 552-553, 556-564, 566-569, 571-572, 577-580, 584, 591
14L  B9400347
14M  R9J01699, 1709-1711, 1715-1716, 1751, 1780, 1791, 1796, 1819-1820, 1830, 1833, 1835, 1840, 1843, 1853
14M 3 E9S00354, 403, 490

N9S00107, 203, 207, 227, 233, 236, 242-244, 246, 254-262, 268-270, 272, 275, 287, 297-298, 303-306, 308-309, 314, 326, 330, 332, 335, 338-339, 345, 348-351, 355, 358, 361, 366, 368, 373-374, 378, 380, 384, 387, 389, 391, 398, 400-401, 405, 408-409, 414, 418, 421-422, 424, 426, 430-431, 435, 438, 440, 448-450, 452, 462
160M 2  M9K00200
160M 3 N9E01013, 1017, 1032, 1040

N9K01001-01003, 1005, 1009, 1012, 1014, 1017, 1023, 1034-1035, 1038, 1053-1056, 1059, 1061-1062, 1071, 1074-1076, 1081-1088, 1091, 1094, 1098-1099, 1104, 1106, 1108-1110, 1113-1116, 1122

N9L00115, 145, 151, 154, 158, 160-161, 163-165, 167-171, 178, 182, 187, 193

N9T00100, 151, 175, 188, 195-199, 201-202, 221, 223, 232-234, 239, 241-242, 245, 247-250, 258, 262-263, 266-267, 270-271, 276, 280-282, 284, 288, 298-300, 307, 314, 323-329, 339, 341, 343-344, 353, 358, 362-363, 366, 368, 371, 376-377, 379-381, 383-386
16M 3 E9Y00230, 250, 258, 292

N9Y00104, 201-202, 225, 249, 256, 260, 268, 281-283, 286
18M 3 E9W00292

N9A00228, 240, 242
349D 2L  GAX10043
6015B FKD00124-00125, 138, 157, 163, 174, 176, 219-222, 224-225

HLD00202-00203

LWN00402, 409

LWS01006, 1016-1017, 1022-1023, 1025-1026

WSN00121, 132
621K WTA00119, 123-125, 128-129, 131, 138, 143, 152

WTL00103-00105
621K OEM  WTE00151
623K WTB00186, 215, 219, 221-222, 224, 227, 230, 232, 234, 236, 238, 240, 244-249, 251-253, 256-257, 260-261, 266, 268, 272, 274-275, 277-278, 281-283, 290-294, 302, 304-305, 308-311, 313-314, 319-320, 324-325, 329-330, 332-333, 336, 339-343, 345-347, 349, 362, 372-373, 405

WTM00117, 122-123
627K WTC00241, 243-246, 248-249, 253, 257-260, 268-269, 271-276, 279-281, 284-285, 287-288, 292-293, 302-303, 306-307, 315-316, 319, 322, 324-327, 329, 332, 337-339, 344-352, 354-356, 359-365, 367, 377-378, 382, 386, 397-402, 404-405, 407, 409-414, 417, 420-421, 423, 427-432, 451, 454, 480

WTN00101, 121
631K WTR00106, 108, 112, 114-116, 135, 137-140

WTW00100
637K WTS00100-00103, 110, 112, 126-129, 132-134, 136-137, 144-148, 153-154

WTT00101-00102, 104-105

WTY00100
725  3T900111-00115, 137-138, 143
725C 2  2T301005-01006, 1020-1023, 1026, 1030
730 3F300269, 282, 290, 340-341, 357-359, 379, 383, 387, 390-393, 398, 408, 411, 464

3T300124-00125, 129, 134, 136, 139-141, 145, 147-148, 151-155, 161-163, 166-167, 171-172, 179, 181, 186, 189-190, 197-198, 200, 202-203, 206-208, 210, 213, 215-216, 218, 221-223, 225-226, 229-231, 237, 240, 242-244, 246, 253-254, 256, 258-259, 261-263, 266-267, 269, 271, 285-287, 289, 292-296, 299, 302-313, 320, 331-332, 334-336, 338, 340, 343, 361, 363-365, 370-372, 375, 379, 381-388, 390, 395, 399, 406, 414, 417, 419, 421, 433-434, 441-442, 445-446, 454, 458, 464, 467-468, 472, 477-480, 484, 487-488, 490-491, 493-494, 505, 507, 509-512, 515-516, 518, 524-525, 528, 531-533, 535-536, 541-542, 544, 553-557, 559, 563-564, 566, 568-571, 573-576, 580, 582-583, 587-591, 595-596, 598, 600, 603, 607, 609, 617-629, 632, 634-635, 640-641, 646, 650-655, 658-659, 663-664, 668-669, 671-674, 676, 680-686, 689-690, 693-694, 697-698, 702-704, 706-707, 710-717, 724-725, 727, 731, 733-739, 741-743, 745-747, 749-750, 752, 755-757, 759-763, 765, 768, 774-778, 780-782, 784-793, 795-796, 798-800, 805-810, 813, 815-816, 818-821, 823-824, 828-829, 831, 833-835, 837, 839, 841-843, 846-850, 855-856, 858-864, 866-881, 883-884, 886-895, 897-907, 909-912, 915-924, 926-927, 929, 931, 933-935, 938-942, 944-945, 947, 949-953, 955-966, 968, 979, 983, 991, 993-994, 996-997, 1002, 1004-1007, 1021-1024, 1027, 1031, 1034, 1036, 1056, 1084, 1086, 1088, 1091, 1100, 1102, 1105-1106, 1122, 1127-1128, 1138-1139, 1152
730 EJ 3F400242

3T400133-00134
735 3F500252

3T500141, 144, 146-148, 150, 152-159, 171-175, 177, 184-192, 196-202, 204-206, 210, 213-216, 218-219, 224-226, 228-231, 235-239
740 3F800082, 84, 100

3T800036, 43-51, 53-60, 62-63, 68, 71-72, 78, 80, 83, 85, 89-100, 102-108, 111-113, 115-119, 129-130, 142, 148-149, 152, 157, 162-165, 167, 169, 172-173, 175-177, 179, 181, 184-188, 190-192, 194-199, 201-202, 205, 207, 210, 218-219, 222-223, 227-228, 231, 240-241, 243-244, 246-248, 253-254, 256-257, 259, 267-270, 283-287, 296, 298, 308, 336, 343
740 EJ 3F700297-00300, 308, 310

3T700165-00166, 180-184, 186-187, 191
745 3F600585, 589, 779, 786, 927, 1380, 1387-1388, 1413-1415, 1417-1420, 1425, 1432-1434, 1443, 1445-1448, 1452-1453, 1458, 1460, 1467-1475, 1477-1481, 1483-1486, 1488, 1490-1491, 1495-1498, 1502-1503, 1506-1508, 1515-1520, 1522-1529, 1532-1533, 1537, 1546, 1554

3T600153, 158, 262, 265, 270-271, 279-280, 379, 385, 540, 544, 579, 612, 666, 672, 674, 780, 782-783, 785-786, 788, 796, 827, 854, 863, 893, 918, 921, 927, 939-940, 942, 956-957, 960, 975, 1031, 1033-1034, 1055-1056, 1058, 1074-1075, 1079, 1091, 1134, 1136, 1149-1150, 1167, 1249, 1260, 1262, 1272-1273, 1283, 1287, 1293-1294, 1299, 1303, 1308, 1310, 1314, 1319, 1325, 1330, 1337, 1357-1358, 1369, 1373, 1415, 1419, 1428, 1430, 1432-1433, 1437-1439, 1442-1443, 1450-1451, 1454-1455, 1462, 1465-1466, 1483-1484, 1501, 1513, 1518-1519, 1522, 1526-1528, 1532, 1534-1537, 1541, 1547-1548, 1550, 1552, 1556-1558, 1564-1567, 1569-1572, 1574, 1581-1582, 1585-1587, 1594-1597, 1600-1607, 1609-1611, 1614-1615, 1617-1618, 1627-1628, 1634-1636, 1640-1644, 1647, 1650, 1652, 1656-1657, 1659, 1663, 1665-1666, 1668, 1670-1671, 1675, 1687, 1691, 1693, 1696, 1701-1702, 1704-1707, 1710-1712, 1717, 1723, 1727-1729, 1733, 1738-1741, 1746-1749, 1751-1754, 1772, 1774, 1779-1781, 1789, 1793, 1798-1799, 1801, 1803, 1807, 1809-1810, 1821, 1823-1824, 1828-1831, 1833-1834, 1837, 1839, 1841-1843, 1856-1857, 1860-1861, 1868-1869, 1871-1873, 1875-1883, 1898, 1900, 1902, 1904, 1917-1918, 1921-1923, 1927-1928, 1930-1931, 1935, 1940, 1943-1950, 1952, 1954-1955, 1957, 1959-1960, 1962-1963, 1966-1967, 1973, 1977, 1979, 1985, 1991-1992, 1998, 2000-2002, 2004, 2009, 2016, 2022-2025, 2029-2031, 2034, 2036, 2040, 2042, 2044-2046, 2048-2053, 2056-2058, 2060-2061, 2064-2065, 2067-2069, 2071-2077, 2091, 2095, 2098, 2100, 2112-2113, 2116-2117, 2121-2122, 2125-2126, 2129-2130, 2132, 2135, 2137-2150, 2152-2154, 2157, 2161-2180, 2183-2184, 2194-2195, 2197, 2199-2207, 2209-2211, 2213, 2215-2221, 2227-2254, 2256, 2258, 2260, 2263, 2265, 2274, 2285, 2290-2293, 2295, 2299, 2303, 2318-2319, 2360, 2375, 2380, 2383, 2386, 2406, 2413, 2416, 2429, 2432
773E  PRB00489
777E  KDP00380, 1530
777G  RDR02011
793D  FDB00477
793F  D3T00183
815K SL900221

T1Y00108
816K LT600105, 129-130, 134, 136

WNB00223
825K  SEE00216
826K 23206449, 6459, 6463, 6466, 6468, 6472, 6474

2T600112, 117
836K T6X00151, 154, 158, 178

TWZ00736
854K  KK600203, 205
950M EMB01205, 3726

J1S00477, 2319, 3179, 3198, 3200, 3202, 3239, 3241, 3243, 3251-3252

KSA00744
962M EJB00253

J2S00530

RKH00386-00387
966M EJA02193, 3223, 3245, 3258, 3279

GMS00215, 708-710, 716, 718, 725, 772, 774
966M XE  DZL00608
972M A7800412, 420, 422-423

LSJ01546, 1984, 2587, 2667, 2716, 2734, 2738

WGN00487
972M XE AN300373, 388

L9S00428

R1Z00593, 618
980M  XDJ01080, 1092, 1095, 1103, 1105, 1109, 1121, 1154, 1178
982M  XDL00594-00595, 600-601, 603, 605-607
988K T8E00183, 185-186

TWX01650, 1785, 1806, 1815, 1826, 1830, 1835, 1840, 1842, 1855-1857
988K XE  E8X00378, 400, 404-405, 416-417
990K  K9X00133
992K KK400118, 158

RM500199
993K  Z8D00111
AP655F  MH600486
D10T JJW00406

RAB00864
D5  HL900305, 310
D5 LGP RG900303, 320-324, 327, 329-332

Z6A00201
D6K 2 LGP  EL700962
D6K 2 XL  MGM00456, 500
D6N LGP MG502179

SGG00894, 1354
D6N XL  NJN00601
D9R  WDM04824-04825, 4832
D9T  REX00617
*******Group  4*******
C15  B5R00356

PARTS NEEDED

Qty

Part Number Description
*******Group 1*******
1 5555509 PL641v2 Cellular Radio (4G) (Internal Antenna)
1 5754275 PLE601 TR Network Manager Software (E&T)
1 5754335 PLE601 CR Network Manager Software (E&T)
1 5932649 PL641v2 Cellular Radio software (4G)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 17% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 2*******
1 5555509 PL641v2 Cellular Radio (4G) (Internal Antenna)
1 5782447 PLE601 TR Network Manager Software (PLEM)
1 5841107 PLE601 CR Network Manager Software (Const)
1 5865314 PLE601 TR Network Manager Software (Const)
1 5932649 PL641v2 Cellular Radio software (4G)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 17% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 3*******
1 5555509 PL641v2 Cellular Radio (4G) (Internal Antenna)
1 5782447 PLE601 TR Network Manager Software (PLEM)
1 5841107 PLE601 CR Network Manager Software (Const)
1 5865314 PLE601 TR Network Manager Software (Const)
1 5932649 PL641v2 Cellular Radio software (4G)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 17% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 4*******
1 5555509 PL641v2 Cellular Radio (4G) (Internal Antenna)
1 5782447 PLE601 TR Network Manager Software (PLEM)
1 5841107 PLE601 CR Network Manager Software (Const)
1 5865314 PLE601 TR Network Manager Software (Const)
1 5932649 PL641v2 Cellular Radio software (4G)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 17% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.


ACTION REQUIRED

Refer to the attached Rework Procedure.

SERVICE CLAIM ALLOWANCES

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 1*******
0-500000 hrs,
0-720 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 1.3-hour job for Group 1

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 2*******
0-500000 hrs,
0-720 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 1.3-hour job for Group 2

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 3*******
0-500000 hrs,
0-720 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 1.3-hour job for Group 3

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 4*******
0-500000 hrs,
0-720 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 1.3-hour job for Group 4



PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
 


Rework Procedure


 
PL641i Rework Instructions:

Before going to the Customer Site:

1. Refer to REHS9111 installation instructions for all tools to perform the radio installation, as well as familiarity with the installation process.

Note: An Ethernet (425-6889) service tool or a standard Cat5 cable is required to flash the radio. Cat-ET 2019A or newer is required on laptop.

Note: All configuration file part numbers are located at https://dealer.cat.com/en/products/technology/construction-technology/product-link.html Under the tab Sales Support. Click on the guide for config files named Next Gen Hardware Ordering Guide for Construction with Config Files and Lookup. Configuration files for your particular machine are located in SISweb in Service Software Files > Flash Files section. Please verify for any related configuration files for your installation.

2. Download the flash files and any needed configuration files to your laptop for updating the PL641 radio:
.
Image1.1.1
 
At the machine:

3. Locate service connector and connect to asset using Cat Electronic Technician (ET). Generate a pre-device swap Product Status Report (PSR).

4. If the device is a stand-alone PL641 (No Network Manager) then connect to the device with Cat Electronic Technician (ET) and set the Product ID of the PL641 to the default (AVS00000). This step is not needed if PL641 is part of an Elite system.

5. Power down asset and switch master disconnect to OFF. Refer to applicable safety instructions in REHS9111.

6.Perform the device swap using instructions found in REHS9111. Dispose of removed radio per local guidelines. Refer to the Parts Disposition.

7. If radio firmware needs to be updated, using Ethernet cable connect to the PL641 via Winflash and perform an update to the firmware on the PL641 using the firmware flash file referred to in Image 1.1.1.

8. For PL641 (Pro) installation, set the Product ID to the asset serial number using Cat ET. This step is not needed if PL641 is part of an Elite system.

9. Using Cat ET, ensure Service Meter Hours (SMH) are correct.

10. While connected via Cat ET, generate a post-swap Product Status Report (PSR).

11. Perform communication check with back office/web through DSP or Service Dashboard prior to leaving asset.
Note: Refer to UENR5824 to troubleshoot any connection issues.

12. If a network manager is present (Elite Installation) then update the network manager software as shown in Image 1.1.1. Select firmware for the Network Manager according to device type by serial number suffix code (See example Image 1.2.1 below) and industry group for asset.
.
Image1.2.1
 
Note: For subscription assistance, contact Cat Digital Support at U.S. 1-866-228-2111 / International: +1 51 3830 1809.

For installation and troubleshooting assistance, contact the Product Link Hardware Hotline at the below numbers. Press option #2.
Americas: 1-309-636-8500
EAME/APD: 65 6828 7080
Australia: 61 738 038 160
India: 44 3340 3660
 
 

Information System:

PRODUCT SUPPORT PROGRAM FOR REPLACING PL641I V1 TO THE PL641I V2 4G CELLULAR RADIO ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR REPLACING A FUEL INJECTOR ON CERTAIN 793F OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE PL042, PL641E V1, AND PL641I V1 TO PL243, PL641E V2, AND PL641I V2 4G ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT IMPROVEMENT PROGRAM FOR REPLACING CERTAIN 233-9748 FRICTION DISCS IN DEALER INVENTORY
PRODUCT SUPPORT PROGRAM FOR REPLACING THE PL641E V1 TO PL641E V2 4G ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE 20R-4681 REMAN WHEEL MOTOR ON CERTAIN 794 AC AND 795F AC OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE PL641E V1 TO PL641E V2 4G ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR REPLACING PL641E V1 TO THE PL641E V2 4G CELLULAR RADIO ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR REPLACING PL641E V1 TO THE PL641E V2 4G CELLULAR RADIO ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE MAIN POWER CABLE AND INSPECTING AND REPLACING THE HARDWARE ON THE MAIN POWER RELAY IN THE CAB OF CERTAIN 794 AC, 796 AC AND 798 AC OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING PL641E V1 TO THE PL641E V2 4G CELLULAR RADIO ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR INSPECTING POWER TRAIN BLOWER MOTOR ON 794 AC AND 796 AC OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE ROTATING GROUP USED IN THE TRANSMISSION ON CERTAIN 966K XE, 966M XE, AND 972M XE WHEEL LOADERS
PRODUCT SUPPORT PROGRAM FOR REPLACING PL641E V1 TO THE PL641E V2 4G CELLULAR RADIO ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR INSPECTING FRONT SPINDLES ON CERTAIN 16M MOTOR GRADERS
PRODUCT SUPPORT PROGRAM FOR REPLACING PL641E V1 TO THE PL641E V2 4G CELLULAR RADIO ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR REPLACING PL641E V1 TO THE PL641E V2 4G CELLULAR RADIO ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR REPLACING PL641E V1 TO THE PL641E V2 4G CELLULAR RADIO ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR REWORKING CAB HARNESS ASSEMBLIES OF CERTAIN 794 AC, 796 AC, AND 798 AC OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR INSTALLING NEW OIL COOLERS AND SCREENS ON CERTAIN 777E OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE EXHAUST ROCKER ARM ON CERTAIN 24 MOTOR GRADERS
PRODUCT SUPPORT PROGRAM FOR REPLACING PL240 TO THE PL243 4G CELLULAR RADIO ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR REWORKING AIR LINES ON CERTAIN 797F OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR INSTALLING COMPONENTS IN THE BRAKE SYSTEM ON CERTAIN 777G OFF-HIGHWAY TRUCKS