After Failure Only
PRODUCT SUPPORT PROGRAM FOR REPLACING THE ROTATING GROUP USED IN THE TRANSMISSION ON CERTAIN 966K XE, 966M XE, AND 972M XE WHEEL LOADERS
AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare.
This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS54386" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.
The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.
|The control plate used in the existing variator rotating group may prematurely fail on certain 966K XE, 966M XE, and 972M XE Wheel Loaders. If the existing control plate fails, it will cause excessive fault codes E644-2 or E1292-2. After following UENR3826 Troubleshooting for those codes is exhausted, it may be necessary to remove the transmission for repair.|
|966M XE||B8P00203-00214, 302-501
FL200201-00547, 901-968, 1804, 1820
P6C00287, 301-589, 901-1137
|972M XE||AN300270-00275, 350-396
EDW00101-00104, 201-415, 701-904
|In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
|Please use Media Number - M0082559 "966M XE and 972M XE Wheel Loader Powertrain, Disassembly and Assembly" as a reference.
Refer to Transmission ? Remove and Install.
Refer to Transmission ? Disassemble and Assemble.
Refer to Pump and Motor ? Variator for Disassembly and assemble.
Take a picture of the failed 485-2801 Control Plate, see Image 1. Include the picture of the failed control plate as an attachment with the SIMS entry.
?Be sure to record the measured height of the actuator rod in Step 38 of the
variator disassembly. This measurement will be used in the assembly of the
variator in Step 7.
?There is no Lift-Off Clearance Adjustment needed, Step 42 in the assemble
procedure the new 484-4810 Rotating Group is already set.
Test the Pump and Motor (Variator). Refer to, M0064986 Bench Test Procedures, "Bench Test Procedure for Hydraulic Variators".
After assembly, it is highly recommended to bench test the transmission using Media Number REHS3643 "Bench Test Procedure for a 966M XE and 972M XE Wheel Loader Transmission"
After the transmission is back in the machine, reset the synchro count totals and perform the air purge test and Transmission Hydrostatic Torque Calibration.
SERVICE CLAIM ALLOWANCES
|NOTE: This is a 120.0-hour job|
|Include a picture of the failed control plate.|
|Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.|