PRODUCT SUPPORT PROGRAM FOR REPLACING THE ROTATING GROUP USED IN THE TRANSMISSION ON CERTAIN 966K XE, 966M XE, AND 972M XE WHEEL LOADERS Caterpillar


`
PRODUCT SUPPORT PROGRAM FOR REPLACING THE ROTATING GROUP USED IN THE TRANSMISSION ON CERTAIN 966K XE, 966M XE, AND 972M XE WHEEL LOADERS [UEBE0666]
POWER TRAIN
PUMP GP
PRODUCT SUPPORT PROGRAM FOR REPLACING THE ROTATING GROUP USED IN THE TRANSMISSION ON CERTAIN 966K XE, 966M XE, AND 972M XE WHEEL LOADERS
UEBE0666-00

07Jul2020


U-421
D-406
O-395

 

After Failure Only

  
  

PRODUCT SUPPORT PROGRAM FOR REPLACING THE ROTATING GROUP USED IN THE TRANSMISSION ON CERTAIN 966K XE, 966M XE, AND 972M XE WHEEL LOADERS

3203 3174
PS54386
NOTE:

AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare.

NOTE:

This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS54386" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.


TERMINATION DATE

31Jul2024

PROBLEM

The control plate used in the existing variator rotating group may prematurely fail on certain 966K XE, 966M XE, and 972M XE Wheel Loaders. If the existing control plate fails, it will cause excessive fault codes E644-2 or E1292-2. After following UENR3826 Troubleshooting for those codes is exhausted, it may be necessary to remove the transmission for repair.

AFFECTED PRODUCT

Model Identification Number
966K XE  NGX00201-00441
966M XE B8P00203-00214, 302-501

DZL00260-00290, 501-711

FL200201-00547, 901-968, 1804, 1820

P6C00287, 301-589, 901-1137

XCR00260-00262, 330-359
972M XE AN300270-00275, 350-396

EDW00101-00104, 201-415, 701-904

L9S00101-00447, 701-785

M5S00102-00113, 201-366

R1Z00270-00292, 501-684

PARTS NEEDED

Qty

Part Number Description
2 2L6726 RING-RETAINING
1 3P1155 SEAL-O-RING
1 3S6931 RING-RETAINING
1 5P5756 SEAL-O-RING
2 5P6718 SEAL-O-RING
2 5P8119 SEAL-O RING
4 5P8211 SEAL-O-RING
1 6V4315 SEAL-O-RING
2 6V4590 SEAL-O RING
2 6V8635 ADAPTER-STR
1 6Y9096 BEARING-RLR AS
1 7S3036 RING-SEAL
4 8P0492 RING-SEAL
1 9J2968 RING-RETAINING
1 9S8008 PLUG-LD STOR
2 2147568 SEAL-O-RING-STOR
2 2287093 SEAL-O-RING-ORFS
1 2385080 SEAL-O-RING-STOR
1 2385082 SEAL-O-RING-STOR
2 2385084 SEAL-O-RING-STOR
2 2500466 SEAL-O-RING
4 2722583 SEAL-O-RING
1 3237347 SEAL-O-RING
2 3308197 SEAL-O-RING
2 3416661 VALVE GP-SOL
2 3464897 SEAL-O-RING
1 3512387 GASKET
2 3545839 SEAL-QUAD RING
4 3551755 MOUNT AS-ISLN
2 3732978 PIN-DETENT
2 3756127 SEAL-D-RING
2 4476402 SENSOR GP-PRESS
2 4762086 SEAL-U-CUP
1 4844810 ROTATING GP-A
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.


ACTION REQUIRED

Please use Media Number - M0082559 "966M XE and 972M XE Wheel Loader Powertrain, Disassembly and Assembly" as a reference.
Refer to Transmission ? Remove and Install.
Refer to Transmission ? Disassemble and Assemble.
Refer to Pump and Motor ? Variator for Disassembly and assemble.

Take a picture of the failed 485-2801 Control Plate, see Image 1. Include the picture of the failed control plate as an attachment with the SIMS entry.

Note:
?Be sure to record the measured height of the actuator rod in Step 38 of the
variator disassembly. This measurement will be used in the assembly of the
variator in Step 7.
?There is no Lift-Off Clearance Adjustment needed, Step 42 in the assemble
procedure the new 484-4810 Rotating Group is already set.


Test the Pump and Motor (Variator). Refer to, M0064986 Bench Test Procedures, "Bench Test Procedure for Hydraulic Variators".

After assembly, it is highly recommended to bench test the transmission using Media Number REHS3643 "Bench Test Procedure for a 966M XE and 972M XE Wheel Loader Transmission"

After the transmission is back in the machine, reset the synchro count totals and perform the air purge test and Transmission Hydrostatic Torque Calibration.
Image1

SERVICE CLAIM ALLOWANCES

Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
0-8000 hrs,
0-36 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
8001-10000 hrs,
37-48 mo 
33.0%
50.0%
0.0%
0.0%
50.0%
50.0%
 NOTE: This is a 120.0-hour job
Include a picture of the failed control plate.



PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
 

Information System:

PRODUCT SUPPORT PROGRAM FOR REPLACING PL641I V1 TO THE PL641I V2 4G CELLULAR RADIO ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR REPLACING PL641I V1 TO THE PL641I V2 4G CELLULAR RADIO ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR REPLACING A FUEL INJECTOR ON CERTAIN 793F OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE PL042, PL641E V1, AND PL641I V1 TO PL243, PL641E V2, AND PL641I V2 4G ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT IMPROVEMENT PROGRAM FOR REPLACING CERTAIN 233-9748 FRICTION DISCS IN DEALER INVENTORY
PRODUCT SUPPORT PROGRAM FOR REPLACING THE PL641E V1 TO PL641E V2 4G ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE 20R-4681 REMAN WHEEL MOTOR ON CERTAIN 794 AC AND 795F AC OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE PL641E V1 TO PL641E V2 4G ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR REPLACING PL641E V1 TO THE PL641E V2 4G CELLULAR RADIO ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR REPLACING PL641E V1 TO THE PL641E V2 4G CELLULAR RADIO ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE MAIN POWER CABLE AND INSPECTING AND REPLACING THE HARDWARE ON THE MAIN POWER RELAY IN THE CAB OF CERTAIN 794 AC, 796 AC AND 798 AC OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING PL641E V1 TO THE PL641E V2 4G CELLULAR RADIO ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR REPLACING PL641E V1 TO THE PL641E V2 4G CELLULAR RADIO ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR INSPECTING FRONT SPINDLES ON CERTAIN 16M MOTOR GRADERS
PRODUCT SUPPORT PROGRAM FOR REPLACING PL641E V1 TO THE PL641E V2 4G CELLULAR RADIO ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR REPLACING PL641E V1 TO THE PL641E V2 4G CELLULAR RADIO ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR REPLACING PL641E V1 TO THE PL641E V2 4G CELLULAR RADIO ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR REWORKING CAB HARNESS ASSEMBLIES OF CERTAIN 794 AC, 796 AC, AND 798 AC OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR INSTALLING NEW OIL COOLERS AND SCREENS ON CERTAIN 777E OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE EXHAUST ROCKER ARM ON CERTAIN 24 MOTOR GRADERS
PRODUCT SUPPORT PROGRAM FOR REPLACING PL240 TO THE PL243 4G CELLULAR RADIO ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR REWORKING AIR LINES ON CERTAIN 797F OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR INSTALLING COMPONENTS IN THE BRAKE SYSTEM ON CERTAIN 777G OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING PL240 TO THE PL243 4G CELLULAR RADIO ON CERTAIN CATERPILLAR PRODUCTS