PRODUCT SUPPORT PROGRAM FOR INSTALLING NEW OIL COOLERS AND SCREENS ON CERTAIN 777E OFF-HIGHWAY TRUCKS Caterpillar

PRODUCT SUPPORT PROGRAM FOR INSTALLING NEW OIL COOLERS AND SCREENS ON CERTAIN 777E OFF-HIGHWAY TRUCKS [UEBE0689]

COOLING SYSTEM

COOLER GP

PRODUCT SUPPORT PROGRAM FOR INSTALLING NEW OIL COOLERS AND SCREENS ON CERTAIN 777E OFF-HIGHWAY TRUCKS

UEBE0689-00

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29Oct2020

U-631

D-594

O-585

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Before/After	PRODUCT SUPPORT PROGRAM FOR INSTALLING NEW OIL COOLERS AND SCREENS ON CERTAIN 777E OFF-HIGHWAY TRUCKS
1351 1375 1365		PS46902

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NOTE:

AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS46902" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.

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TERMINATION DATE

31Oct2021

PROBLEM

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The existing 141-4109 Oil Cooler Cores used in the hoist, torque convertor, and brake system may fail due to the damage in the cooler tubes due to debris. The damage in the oil cooler tubes may allow coolant to leak into the hydraulic oil or the hydraulic oil to leak into coolant causing contamination between hydraulic and engine cooling circuits.

AFFECTED PRODUCT

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Model	Identification Number
777E	KDP00202-01524, 1527 KDZ00201-00365, 368-369

PARTS NEEDED

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Qty	Part Number	Description
2	4J0522	SEAL-O-RING
2	4J0527	SEAL-O-RING
2	5K9090	SEAL-O-RING-ORFS
6	7S8767	GASKET
2	10R0817	CORE AS-OCLR
1	2243895	SCREEN AS-BK CLG
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 21% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Replace the existing 141-4109 Oil Cooler Cores with 10R0817 Oil Cooler Cores. Also add a 2243895 Screen inside the 104-7658 Elbow in the oil cooler lines. Refer to Image 1. Refer to RENR8300,Disassembly and Assembly, Oil Cooler(Hoist, Torque Converter, and Brake) "Remove and Install".
If the 141-4109 Oil Cooler Core was already replaced with 10R0817 or 2005975 Oil Cooler Core either during a failure or before failure in the past, do not apply this service letter to replace those oil coolers again.

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Image1

SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-15000 hrs, 0-48 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
15001-20000 hrs, 49-60 mo	33.0%	50.0%	0.0%	0.0%	50.0%	50.0%