PRODUCT SUPPORT PROGRAM FOR REWORKING THE 379-3544 CAB DOOR GROUP ON CERTAIN 777E OFF-HIGHWAY TRUCKS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REWORKING THE 379-3544 CAB DOOR GROUP ON CERTAIN 777E OFF-HIGHWAY TRUCKS [UEBE0111]

OPERATOR STATION

DOOR GP

PRODUCT SUPPORT PROGRAM FOR REWORKING THE 379-3544 CAB DOOR GROUP ON CERTAIN 777E OFF-HIGHWAY TRUCKS

UEBE0111-00

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17Dec2019

D-664

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Before/After	PRODUCT SUPPORT PROGRAM FOR REWORKING THE 379-3544 CAB DOOR GROUP ON CERTAIN 777E OFF-HIGHWAY TRUCKS
7308 7319		PS46527

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NOTE:

AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS46527" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.

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TERMINATION DATE

31Dec2021

PROBLEM

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The existing 379-3544 Cab Door Group may crack on the inner side of the door group at the top right hand corner weld joint area on certain 777E Off-Highway Trucks. This crack is noticed on machines fitted with the 480-4244 Extended Mirror Group in the 379-3544 Cab Door Group.

AFFECTED PRODUCT

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Model

Identification Number

777E

KDP00231, 238-242, 253-255, 264-266, 270-272, 275-284, 288-293, 303-310, 315-316, 332-337, 349-353, 357-359, 361-367, 374-383, 390-392, 398-411, 425-427, 430-455, 465-468, 472-486, 507-510, 513-521, 529-546, 552-555, 577-600, 609-633, 658-674, 680-687, 704-717, 720-737, 740-752, 759-770, 776-782, 786-791, 818-839, 878-884, 916-929, 956-973, 1023-1040, 1042-1043, 1064-1073, 1081-1086, 1095-1109, 1123, 1127-1137, 1155-1175, 1199-1203, 1211, 1225-1234, 1244-1264, 1268-1280, 1292-1304, 1330-1338, 1343-1365, 1385-1391, 1434-1437, 1443-1445, 1451

PARTS NEEDED

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Qty	Part Number	Description
14	5P6606	SEAL-BULK (14DM)
280	1333233	SEAL-BULK (280CM)
430	1333234	SEAL-BULK (430CM)
55	3202978	SEAL (BULK) (55CM)
1	PLATE	PLATE - DEALER FABRIAVSION
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Repair any crack in the 379-3544 Cab Door Group and add a doubler plate at the top right hand corner to strengthen the door in the crack location. Refer to M0112949, Special Instruction, "Procedure to Improve the Cab Left-Hand Door Group on Certain 777E Off-Highway Trucks", to repair and update the 379-3544 Cab Door Group. Refer to Image1.

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Image1

SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-15000 hrs, 0-48 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

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NOTE: This is a 5.0-hour job
Note: A maximum of $300 US Dollars is allowed to fabricate the plate, repair the crack, and install the fabricated plate in the door group.

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