PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND REPLACING THE 8X-7948 AXLE SHAFT ON CERTAIN 777E OFF-HIGHWAY TRUCKS Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND REPLACING THE 8X-7948 AXLE SHAFT ON CERTAIN 777E OFF-HIGHWAY TRUCKS [UEBE0135]

SERVICE EQUIPMENT AND SUPPLIES

PARTS STOCK, ORDERING & RETURN

PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND REPLACING THE 8X-7948 AXLE SHAFT ON CERTAIN 777E OFF-HIGHWAY TRUCKS

UEBE0135-00

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20Dec2019

D-677

O-675

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Priority Parts stock action needed	PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND REPLACING THE 8X-7948 AXLE SHAFT ON CERTAIN 777E OFF-HIGHWAY TRUCKS
7750 4050		PI33118

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NOTE:

AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare.

NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI33118" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI33118" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

When submitting claim for Parts Stock Action, Use the appropriate 99Z as the s/n, the appropriate Service Letter Program Number as the Part number in the Part Causing Failure field, "7751" as the Group Number, "56" as the Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.

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COMPLETION DATE	TERMINATION DATE
30Jun2020	31Dec2020

PROBLEM

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The existing 8X-7948 Axle Shaft needs to be inspected on certain 777E Off-Highway Trucks. The existing 8X-7948 Axle Shaft can fracture from the spline area of the axle shaft at the differential end. If the existing axle shaft fails, it can cause additional resultant damage and unplanned machine downtime.

AFFECTED PRODUCT

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Model	Identification Number
777E	KDP01345, 1348, 1352, 1356, 1360, 1362-1371, 1374-1376, 1381-1383, 1386-1387, 1389, 1392-1395, 1398, 1400-1402, 1405, 1408-1414, 1416-1421, 1423, 1426-1431, 1433-1435, 1438, 1443, 1445, 1485

PARTS NEEDED

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Qty	Part Number	Description
1	8X7948	SHAFT-AXLE (After Failure or Affected Serial No)
1	9X7550	SEAL-O RING
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 45% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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****Parts Stock ****

Remove all the affected 8X-7948 Axle Shafts from dealer parts stock. Refer to Image1 for the affected shaft serial numbers.

****Affected Product****

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Remove the existing 8X-7948 Axle Shaft (Right Hand Side) from the machine and check the serial number on the axle shaft. The serial number identification on the axle shaft is marked at the differential end. Refer to Image2.

If the serial number noticed is in the affected serial number list mentioned in Image1, replace the axle shaft with new one. Ensure that the axle shaft used for replacement is NOT in the affected serial number list. Document the serial number identified on the shaft when inspection is done and add it in claim report.

Refer to UENR7316, Disassembly and Assembly, "Axle Shaft - Remove and Install", to remove and install the axle shaft.

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Image1

Image2

OWNER NOTIFIAVSION

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Owners in the following countries will receive the attached Owner Notification:
US
Canada

SERVICE CLAIM ALLOWANCES

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****Parts Stock****

Submit one claim for all parts removed from dealer parts stock.

****Affected Product****

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AVSpare		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
100%	100%	0%	0%	0%	0%

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NOTE: This is a 2.0-hour job
Note: This is a 2.0 hours job for a Before Failure repair. 42 Liters of FDAO oil is allowed for replacement. Note: An additional 40.0 hours are allowed for an After failure repair. 306 Liters of FDAO Oil is allowed. Replacement of resultant damage parts are allowed. Attach the failure report with the pictures of the failed parts in SIMSi claim.

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PARTS DISPOSITION

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****Parts Stock****

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

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****Affected Product****

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

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EXAMPLE COPY OF OWNER NOTIFIAVSION

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND REPLACING THE 8X-7948 AXLE SHAFT

MODELS INVOLVED - CERTAIN 777E OFF-HIGHWAY TRUCKS

Dear Cat Product Owner:

The existing 8X-7948 Axle Shaft (Right Hand Side) needs to be inspected on the products listed below. The existing 8X-7948 Axle Shaft can fracture from the spline area of the axle shaft at the differential end. If the existing axle shaft fails, it can cause additional resultant damage and unplanned machine downtime. You will not be charged for the service performed.

Contact your local Cat dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

If you are no longer the owner of this product(s), please contact your local Cat dealer so that our records can be updated. Please refer the dealer to their Service Letter dated 20Dec2019 when scheduling this service.

We regret the inconvenience this may cause you, and urge you to have this service performed as soon as possible to prevent unscheduled downtime.

AVSpare Inc.

Identification #(s)

Attached to 20Dec2019 Service Letter