PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING NEW SOFTWARE FOR THE ENGINE AND TRANSMISSION ECMS ON CERTAIN PM620 COLD PLANERS Caterpillar


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PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING NEW SOFTWARE FOR THE ENGINE AND TRANSMISSION ECMS ON CERTAIN PM620 COLD PLANERS [UEBE0527]
ELECTRICAL AND STARTING SYSTEM
ELECTRONICS GP-POWER TRAIN
PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING NEW SOFTWARE FOR THE ENGINE AND TRANSMISSION ECMS ON CERTAIN PM620 COLD PLANERS
UEBE0527-00

13May2020


D-289

 

Priority

  
  

PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING NEW SOFTWARE FOR THE ENGINE AND TRANSMISSION ECMS ON CERTAIN PM620 COLD PLANERS

7610 1920
PI33173
NOTE:

AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare.

NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI33173" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI33173" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.


COMPLETION DATE

TERMINATION DATE

30Nov2020 31May2021

PROBLEM

The engine and transmission ECM software needs to be updated on certain PM620 Cold Planers. The new software contains a new transmission configuration setting that will slow the engine speed ramp up from low idle to high idle in order to reduce engine smoke during the ramp up. This update only affects models that are located in China and built after 01DEC18.

AFFECTED PRODUCT

Model Identification Number
PM620 LRC  LH900120, 151, 153, 191, 193, 197, 205, 210, 212, 214, 216, 218, 222-224, 228-229, 231-232

PARTS NEEDED

Qty

Part Number Description
1 5951779 SFWR GP-A1000
1 5982772 SFWR GP-A5000
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 45% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.


ACTION REQUIRED

IMPORTANT: The propel pressure monitoring system must have been previously updated per Special Instruction M0115605 "Procedure to Install Updated Propel Pump Wiring
Harnesses and Pressure Sensors On Certain Cold Planers".

Install 5951779 Engine Software.
Install 5982772 Transmission Software.
Set the Engine Smoke Reduction Enable Status to ENABLED in the transmission configuration settings.

NOTE: If performing this update prior to JUNE2020 release of ET, a beta version of ET will be required in order to view and change the new configuration. Please contact your Paving Technical Rep for assistance.

Verify all other machine configuration settings are per the machine physical build. (i.e. folding conveyor, conveyor swing release, high pressure water pump, etc)

Test for proper operation of the machine.

OWNER NOTIFIAVSION

Owners in the following countries will receive the attached Owner Notification:
US
Canada

SERVICE CLAIM ALLOWANCES

AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
100%
100%
0%
0%
0%
0%

 NOTE: This is a 1.0-hour job


PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.
 
 
 
EXAMPLE COPY OF OWNER NOTIFIAVSION

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING NEW SOFTWARE FOR THE ENGINE AND TRANSMISSION ECMS ON CERTAIN PM620 COLD PLANERS

MODELS INVOLVED - PM620 Cold Planers

Dear Cat Product Owner:


The engine and transmission ECM software needs to be updated on the products listed below. The new software contains a new transmission configuration setting that will slow the engine speed ramp up from low idle to high idle in order to reduce engine smoke during the ramp up. You will not be charged for the service performed.

Contact your local Cat dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

If you are no longer the owner of this product(s), please contact your local Cat dealer so that our records can be updated. Please refer the dealer to their Service Letter dated 13May2020 when scheduling this service.

We regret the inconvenience this may cause you, and urge you to have this service performed as soon as possible to prevent unscheduled downtime.



AVSpare Inc.

Identification #(s)



Attached to 13May2020 Service Letter

Information System:

PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE BACKUP ALARM ON CERTAIN VIBRATORY SOIL COMPACTORS
PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REPLACING THE REAR AXLE PINION SHAFT ON CERTAIN 980L, 980M, AND 982M WHEEL LOADERS
PRODUCT SUPPORT PROGRAM FOR TIGHTENING OR REPLACING MISSING VALVE MOUNTING BOLTS ON THE HOIST VALVE MOUNTING BRACKET OF CERTAIN 785,789, AND 793 OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING CERTAIN LIFTER COVER ASSEMBLIES ON CERTAIN 797F OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE AIR INTAKE TUBE ASSEMBLY SUPPORTS AND MOUNTING HARDWARE ON CERTAIN 794 AC, 796 AC, AND 798 AC OFF-HIGHWAY TRUCKS
PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING THE AXLE OIL LEVEL ON CERTAIN VIBRATORY SOIL COMPACTORS
PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REMOVING THE 356-4199 PINION SHAFT FROM DEALER PART STOCK
PRODUCT SUPPORT PROGRAM FOR REPLACING THE STARTING MOTOR ON CERTAIN CCS9, CP54B, CP56B, CP68B, CP74B, CS54B, CS56B, CS64B, CS66B, CS68B, CS74B, CS76B, AND CS78B COMPACTORS
PRODUCT IMPROVEMENT PROGRAM FOR REPLACING 0T-0244 BOLT WITH 8S-4723 BOLT IN 4671742 SUSPENSION SEAT ON CERTAIN R1700 LOAD HAUL DUMP MACHINES
PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REPLACING 5465409 SPEED SENSORS ON CERTAIN REMAN 20R7980 TRANSMISSIONS IN DEALER PARTS STOCK
PRODUCT SUPPORT PROGRAM FOR REPLACING THE DEF INJECTOR ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REMOVING 521-0747 IMU CABLE ASSEMBLIES FROM DEALER PART STOCK
PRODUCT SUPPORT PROGRAM FOR INSPECTING AND POSSIBLY REPLACING THE BRAKE OIL COOLERS ON CERTAIN 795F OFF-HIGHWAY TRUCKS
PRODUCT IMPROVEMENT PROGRAM FOR CHECKING THE STEERING TILLER SPRING ON CERTAIN PL72, PL83, AND PL87 PIPELAYERS
PRODUCT SUPPORT PROGRAM FOR FOR REPLACING THE HANDLE ASSEMBLY IN THE CAB LEFT HAND SIDE DOOR GROUP ON CERTAIN 777E OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE HINGE ASSEMBLY IN THE CAB DOOR GROUPS ON CERTAIN 777E OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE OPERATOR RIGHT DOOR SEALS ON CERTAIN 777E OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE 393-3443 WATER SPRAY BAR GROUP ON CERTAIN PM620, PM622, PM820, PM822, AND PM825 COLD PLANERS
PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REPLACING THE 582-7233 SHIELD GROUP BOLTS ON CERTAIN 836K LANDFILL COMPACTORS
PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE 12V POWER PORT HOUSING ASSEMBLY IN THE CAB DASH PANEL OF CERTAIN 794 AC, 796 AC, AND 798 AC OFF-HIGHWAY TRUCKS
PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REMOVING CERTAIN 2931877 ADAPTORS FROM DEALER PARTS STOCK
PRODUCT SUPPORT PROGRAM FOR REMOVING THE RETARDER LEVER ON CERTAIN 745 ARTICULATED TRUCKS
PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REMOVING 8V1540 UNIVERSAL JOINT ASSEMBLIES IN DEALER PARTS STOCK
PRODUCT SUPPORT PROGRAM FOR INSPECTING THE ENGINE CROSS TUBE BOLTS ON CERTAIN 785D, 785G, 789D, 789G, 793D, 793F, AND 793F CMD OFF-HIGHWAY TRUCKS