Before/After
Parts stock action needed
| PRODUCT SUPPORT PROGRAM FOR REPLACING THE ENGINE ECM ON CERTAIN 797F OFF-HIGHWAY TRUCKS WITH HIGH ALTITUDE ENGINE ARRANGEMENT |
| 7750 1901 1408
|
PS46561 |
| NOTE: |
AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare.
|
| NOTE: |
This Program must be administered either before or after failure.
In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS46561" as the Part Number
and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code.
If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code. |
| NOTE: |
When submitting claim for Parts Stock Action, Use the appropriate 99Z as the s/n, the appropriate Service Letter Program Number as the Part number in the Part Causing Failure field,
"7755" as the Group Number, "56" as the Description Code. |
| NOTE: |
Although this Program is to be administered as described above on the Affected Product,
parts should be removed from parts stock as soon as possible. |
| NOTE: |
The information supplied in this service letter may not be valid after the termination date of this program.
Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst. |
| The existing engine ECM was programmed incorrectly with an incorrect fuel limit on certain 797F Off-Highway Trucks with High Altitude Engine Arrangement. This can result in reduced horsepower and performance. |
Qty |
Part Number |
Description |
| 1 |
4884875 |
CONT GP -E |
| 1 |
5484807 |
SFWR GP-A1000 |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
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| ****Parts Stock **** |
Rework all 575-6972, 514-4907, and 505-1082 Engine Arrangements with Serial Numbers 4X401007-4X401022 in dealer parts stock and/or dealer exchange inventory. |
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| ****Affected Product**** |
1. Download the ECM replacement file from existing ECM.
2. Flash software 5484807 or latest available on SIS Web onto new blank ECM.
3. Load ECM replacement file. Make sure to ?Uncheck? FLS & FTS boxes. Cat ET will ask for factory password for ?engine starts?, ?lifetime engine revolutions?, ?total idle time? and ?total max fuel?. Provide a password to update (reason code 4).
4. Using Cat ET, enter the new FLS & FTS values in configuration screen. Reference new list of FLS values shown in attached table. FTS value will remain same as factory test. No password should be needed.
5. ECM is now ready to install onto the truck. Download PSR before and after ECM swap. |
| ****Parts Stock**** |
|
Submit a claim for all engines reworked in dealer parts stock and/or dealer exchange inventory. Include the serial number of the engines that were reworked in dealer parts stock and/or dealer exchange inventory. 2 hours are allowed for each engine that is reworked. One 488-4875 ECM is allowed for each engine that is reworked.
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| |
| |
| ****Affected Product**** |
| Product smu/age whichever comes first |
AVSpare |
Dealer Suggested |
Customer Suggested |
| Parts % |
Labor Hrs% |
Parts % |
Labor Hrs% |
Parts % |
Labor Hrs% |
0-10000 hrs,
0-18 mo |
100.0% |
100.0% |
0.0% |
0.0% |
0.0% |
0.0% |
NOTE: This is a 4.0-hour job
If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.
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| |
| ****Parts Stock**** |
| Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
| ****Affected Product**** |
| Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
