PRODUCT SUPPORT PROGRAM FOR REPLACING THE ENGINE ECM ON CERTAIN 797F OFF-HIGHWAY TRUCKS WITH HIGH ALTITUDE ENGINE ARRANGEMENT Caterpillar


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PRODUCT SUPPORT PROGRAM FOR REPLACING THE ENGINE ECM ON CERTAIN 797F OFF-HIGHWAY TRUCKS WITH HIGH ALTITUDE ENGINE ARRANGEMENT [UEBE0278]
ELECTRICAL AND STARTING SYSTEM
PRODUCT SUPPORT PROGRAM FOR REPLACING THE ENGINE ECM ON CERTAIN 797F OFF-HIGHWAY TRUCKS WITH HIGH ALTITUDE ENGINE ARRANGEMENT
UEBE0278-00

03Feb2020


A-36

 

Before/After

  
 Parts stock action needed 

PRODUCT SUPPORT PROGRAM FOR REPLACING THE ENGINE ECM ON CERTAIN 797F OFF-HIGHWAY TRUCKS WITH HIGH ALTITUDE ENGINE ARRANGEMENT

7750 1901 1408
PS46561
NOTE:

AVSpare’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to AVSpare.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS46561" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

NOTE:

When submitting claim for Parts Stock Action, Use the appropriate 99Z as the s/n, the appropriate Service Letter Program Number as the Part number in the Part Causing Failure field, "7755" as the Group Number, "56" as the Description Code.

NOTE:

Although this Program is to be administered as described above on the Affected Product, parts should be removed from parts stock as soon as possible.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.


TERMINATION DATE

28Feb2021

PROBLEM

The existing engine ECM was programmed incorrectly with an incorrect fuel limit on certain 797F Off-Highway Trucks with High Altitude Engine Arrangement. This can result in reduced horsepower and performance.

AFFECTED PRODUCT

Model Identification Number
797F  LAJ00195, 544, 551, 591, 593, 616, 620, 623, 625, 661

PARTS NEEDED

Qty

Part Number Description
1 4884875 CONT GP -E
1 5484807 SFWR GP-A1000
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.


ACTION REQUIRED

****Parts Stock ****

Rework all 575-6972, 514-4907, and 505-1082 Engine Arrangements with Serial Numbers 4X401007-4X401022 in dealer parts stock and/or dealer exchange inventory.

 
 
****Affected Product****
1. Download the ECM replacement file from existing ECM.

2. Flash software 5484807 or latest available on SIS Web onto new blank ECM.

3. Load ECM replacement file. Make sure to ?Uncheck? FLS & FTS boxes. Cat ET will ask for factory password for ?engine starts?, ?lifetime engine revolutions?, ?total idle time? and ?total max fuel?. Provide a password to update (reason code 4).

4. Using Cat ET, enter the new FLS & FTS values in configuration screen. Reference new list of FLS values shown in attached table. FTS value will remain same as factory test. No password should be needed.

5. ECM is now ready to install onto the truck. Download PSR before and after ECM swap.
Image1

SERVICE CLAIM ALLOWANCES

****Parts Stock****

Submit a claim for all engines reworked in dealer parts stock and/or dealer exchange inventory. Include the serial number of the engines that were reworked in dealer parts stock and/or dealer exchange inventory. 2 hours are allowed for each engine that is reworked. One 488-4875 ECM is allowed for each engine that is reworked.

 
 
****Affected Product****
Product smu/age whichever comes first
AVSpare
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
0-10000 hrs,
0-18 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 4.0-hour job

If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.




PARTS DISPOSITION

****Parts Stock****
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

****Affected Product****
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

Information System:

PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REMOVING CERTAIN 471-6029 DEF INJECTOR AND MOUNTING GROUPS FROM DEALER PARTS STOCK
PRODUCT IMPROVEMENT PROGRAM FOR REMOVING CERTAIN TUBES AND LINES FROM DEALER PARTS STOCK
PRODUCT SUPPORT PROGRAM FOR REPAIRING THE TRANSMISSION OUTPUT TRANSFER GEAR GROUP ON CERTAIN 982M WHEEL LOADERS
PRODUCT SUPPORT PROGRAM FOR REPLACING WORN CLUTCHES ON CERTAIN 12K, 120K, 120K 2, 120K 2 OEM, 140K, 140K 2, AND 160K MOTOR GRADERS
PRODUCT SUPPORT PROGRAM FOR RE-SEALING THE REAR SUSPENSION CYLINDERS ON CERTAIN 794 AC, 796 AC, AND 798 AC OFF HIGHWAY TRUCKS
PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE BACKUP ALARM ON CERTAIN RM-300 RECLAIMER-MIXERS
PRODUCT IMPROVEMENT PROGRAM FOR UPDATING ENGINE SOFTWARE ON CERTAIN AP655F ASPHALT PAVERS; AND ON CERTAIN CB13 AND CB15 ASPHALT COMPACTORS
PRODUCT SUPPORT PROGRAM FOR CHANGING THE AFTERTREATMENT INDUCMENT CONFIGURATION SETTING ON CERTAIN 793F OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE COMPRESSOR INTER-STAGE AIR ELBOWS ON CERTAIN 797F OFF-HIGHWAY TRUCKS EQUIPPED WITH HIGH ALTITUDE ENGINE ARRANGEMENT
PRODUCT SUPPORT PROGRAM FOR REWORKING RIGHT SIDE REAR AXLE HOUSING HARNESS ASSEMBLY CONNECTIONS AND REAR WHEEL TRACTION MOTOR AIR COOLING FLEX HOSE ON CERTAIN 794 AC OFF-HIGHWAY HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE 451-2853 BOOM AND BEARING ASSEMBLY ON CERTAIN MH3022 AND MH3024 MATERIAL HANDLERS
PRODUCT SUPPORT PROGRAM FOR REPLACING TANDEM CHAINS ON CERTAIN 14 AND 14M 3 MOTOR GRADERS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE PUMP CONTROL VALVE ON CERTAIN 986K WHEEL LOADERS
PRODUCT SUPPORT PROGRAM FOR INSTALLING A SECONDARY FUEL FILTER SUPPORT BRACKET ON CERTAIN 797F OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR UPDATING THE CHASSIS ELECTRICAL COMPONENTS AND CONNECTORS ON CERTAIN 797F OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE STEERING CYLINDERS ON CERTAIN 793F COMMAND AND COMMAND READY OFF-HIGHWAY TRUCKS AT PCR
PRODUCT SUPPORT PROGRAM FOR REPLACING FRONT BRAKE COOLING HOSES ON CERTAIN 797F OFF-HIGHWAY TRUCKS
PRODUCT IMPROVEMENT PROGRAM FOR REMOVING CERTAIN 183-9511 SPIDER GEARS AND 273-0178 SIDE GEARS FROM DEALER PARTS STOCK
PRODUCT SUPPORT PROGRAM FOR INSTALLING IMPROVED POWER TRAIN WIRING GROUP GUARDING ON CERTAIN 797F OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE FUEL TRANSFER PUMP AND REROUTING FUEL LINES ON CERTAIN 797F OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REWORKING A LOOSE BOLT ON THE STEERING AXLE ON CERTAIN MH3022, MH3024, AND MH3026 MATERIAL HANDLERS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE HOIST AND TRANSMISSION SHIFT CONTROL ASSEMBLY ON CERTAIN 797F OFF-HIGHWAY TRUCKS
PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE BACKUP ALARM ON CERTAIN AP1055F, AP1000F, AP655F, AND AP600F ASPHALT PAVERS
PRODUCT SUPPORT PROGRAM FOR REPLACING PROPEL CONTROL LEVERS ON CERTAIN PM620, PM622, PM820, PM822, AND PM825 COLD PLANERS