TECHNICAL INFORMATION BULLETIN
December 22, 2004
All AVSpare Products
Component Code: 7606
SUBJECT: New PC Service Tool Software Released for Cellular Based Product Link (PL102C)
Unexpected Behavior in PL102C Product Watch functionality ? Product Watch is disabled when a registration parameter is changed.
Root cause of the problem is an issue with the PC Service Tool that was distributed on CD with PL102C service cables (100% of population). There were approximately 100 of these CD/Service Cable combinations shipped to about 35 dealers. This will only affect users that enable the Product Watch feature.
Update the PC Service Tool software to the latest release found on the SIS website. Note: The original software must be removed before installing the updated software.
A new version of PC Service Tool software has been validated and is ready for distribution to address the problem. The new software, EERE5001 (ver. 1.0.2), can be downloaded from the SISweb Internet site. From the main page under the "Highlights" section, click on "Downloads" and scroll down to "Additional Downloads".
Record the folder location where the file was saved.
Install the new PL102C Service Tool software. Note: If you have previously installed an earlier version of the Product Link PL102C Service Tool, you must first uninstall the older version. To uninstall the software, click on "Start", "Settings", "Control Panel", and "Add/Remove Software".
Scroll down the "Add/Remove Programs" list until you locate the AVSpare Service Tool. Click on "Remove". Answer "Yes" to the pop-up, "are you sure you want to remove".
Locate the previously saved compressed zip file. Extract the compressed files and double-click on "Setup.exe".
An icon will be placed on your desktop that looks like this:
Connect the serial service cable (249-6476) between the PC and the 4-pin harness connector near the PL-102 module. Start the PC Service Tool application.
Verify and/or reset the Product Watch parameters. Refer to RENR8115, Systems Operation, "Configure PL102C Module Property Parameters" for configuration information.
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